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~isPartOf:"International journal of hospitality management"
~subject:"Hotel industry"
~subject:"Relationship marketing"
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Hotel industry
Relationship marketing
Dienstleistungsmanagement
29
Service management
29
Hotellerie
16
Dienstleistungsqualität
11
Service quality
11
Gastgewerbe
10
Hospitality industry
10
Customer satisfaction
9
Kundenzufriedenheit
9
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5
Kundenservice
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Führungskräfte
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Konsumentenverhalten
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Quality management
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Qualitätsmanagement
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18
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Alcántara-Alcover, Enrique
1
Altinay, Levent
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
1
Bizjak, Boštjan
1
Brunner-Sperdin, Alexandra
1
Campos-Soriano, Nadia
1
Chan, Eric S. W.
1
Chang, Hsiao-Ping
1
Chathoth, Prakash
1
Chen, Rose X. Y.
1
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1
Cheung, Catherine
1
Fabjan, Daša3
1
Funk, Daniel C.
1
Gursoy, Dogan
1
Harrington, Robert James
1
Hu, Rong
1
King, Ceridwyn
1
Knežević, Mladen
1
Kralj, Anna
1
Kukulj, Staša
1
Law, Rob
1
Lin, Hongxia
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Yanling
1
Ma, Chun-Chieh
1
Maggioni, Isabella
1
Marco Crespo, Rocío
1
Marcoz, Elena Maria
1
Martínez-Guillamón, Natividad
1
Mattila, Anna S.
1
Mauri, Chiara
1
Okumus, Fevzi
1
Peng, Jianping
1
Peters, Mike
1
Pizam, Abraham
1
Solnet, David
1
Strobl, Andreas
1
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International journal of hospitality management
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
Global cases on hospitality industry
7
SpringerLink / Bücher
7
Journal of service management
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
4
Journal of retailing and consumer services
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Journal of hospitality marketing & management
3
Management decision : MD
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Services marketing quarterly
3
Wissenschaft & Praxis
3
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Cornell hospitality quarterly : CQ
2
De Gruyter Studium
2
Die Betriebswirtschaft : DBW
2
Enlightening tourism : ET ; a pathmaking journal
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
GastroManagement
2
Interaktionen im Dienstleistungsbereich
2
International journal of business and economics
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Research on emotion in organizations
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Service business
2
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ECONIS (ZBW)
18
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1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
3
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
4
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
Saved in:
6
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
7
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella
;
Marcoz, Elena Maria
;
Mauri, Chiara
- In:
International journal of hospitality management
42
(
2014
),
pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Saved in:
8
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique
;
Artacho-Ramírez, Miguel Ángel
- In:
International journal of hospitality management
33
(
2013
),
pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Saved in:
9
Scanning, perceived uncertainty, and the interpretation of trends : a study of hotel directors’ interpretation of demographic change
Sund, Kristian J.
- In:
International journal of hospitality management
33
(
2013
),
pp. 294-303
Persistent link: https://www.econbiz.de/10009746356
Saved in:
10
Co-production versus co-creation : a process based continuum in the hotel service context
Chathoth, Prakash
;
Altinay, Levent
;
Harrington, Robert James
- In:
International journal of hospitality management
32
(
2013
),
pp. 11-20
Persistent link: https://www.econbiz.de/10009717684
Saved in:
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