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~isPartOf:"International journal of hospitality management"
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Search: subject:"customer"
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Customer satisfaction
355
Kundenzufriedenheit
355
Consumer behaviour
293
Konsumentenverhalten
293
Beziehungsmarketing
280
Relationship marketing
280
Dienstleistungsqualität
273
Service quality
273
Hotel industry
185
Hotellerie
185
Gastronomie
137
Restaurant industry
137
Emotion
81
Customer service
70
Kundenservice
70
Arbeitszufriedenheit
58
Job satisfaction
58
Beschwerdemanagement
55
Complaint management
55
Satisfaction
54
Brand management
47
Markenführung
47
USA
47
United States
47
Hospitality industry
43
Gastgewerbe
42
Tourism employees
42
Tourismusberufe
42
Arbeitsverhalten
38
Brand image
38
Markenimage
38
Work behaviour
38
Hospital
37
Krankenhaus
37
Customer integration
33
Kundenintegration
33
Viral marketing
33
Virales Marketing
33
Customer value
31
Kundenwert
31
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593
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1
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1
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English
593
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Han, Heesup
28
Jang, Soocheong
17
Mattila, Anna S.
16
Hyun, Sunghyup Sean
12
Kim, Woo Gon
10
Guchait, Priyanko
9
Wong, IpKin Anthony
9
Law, Chun Hung Roberts
8
Qu, Hailin
8
Back, Ki-Joon
7
Miao, Li
7
Wei, Wei
7
Ahn, Jiseon
6
Bai, Billy
6
Gursoy, Dogan
6
Kim, Wansoo
6
Line, Nathaniel D.
6
So, Kevin Kam Fung
6
Sparks, Beverley
6
Xu, Xun
6
Assaf, A. Georges
5
Chua, Bee-Lia
5
Hanks, Lydia
5
Hwang, Jinsoo
5
Lee, Choong-Ki
5
Lee, Lindsey
5
Madera, Juan M.
5
Perdue, Richard R.
5
Ryu, Kisang
5
Yu, Jongsik
5
Ali, Faizan
4
Busser, James A.
4
Cho, Meehee
4
DiPietro, Robin B.
4
Gao, Yixing
4
Ha, Jooyeon
4
Jung, Hyo Sun
4
Kim, Peter Beomcheol
4
Kim, Seongseop
4
Lee, Jin-soo
4
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International journal of hospitality management
Journal of business research : JBR
1,019
Journal of retailing and consumer services
854
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
The journal of services marketing
366
The service industries journal
347
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
256
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
239
Journal of strategic marketing
231
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Journal of service management
188
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
International journal of electronic customer relationship management : IJECRM
166
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of retailing
161
Journal of marketing management : MM
156
Service business
153
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
134
European journal of operational research : EJOR
131
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
129
The journal of brand management : an international journal
129
The journal of product & brand management
126
The international journal of bank marketing : IJBM
124
International journal of production research
123
Technological forecasting & social change : an international journal
123
Tourism management perspectives : TMP
123
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ECONIS (ZBW)
593
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1
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10
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593
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date (oldest first)
1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Customer
value cocreation behaviors in hospitality : antecedents and mediators
Yen, Chang-Hua
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014310682
Saved in:
3
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
4
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
5
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
6
Customer
brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
7
Putting
customer
service at risk : why and when family ostracism relates to
customer
-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
8
How self-gratification and social values shape revisit intention and
customer
loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
9
Customer
satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
10
Nexus of
customer
adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
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