//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of market research : JMRS ; the journal of the Market Research Society"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Klaus, Philipp"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Auslandsverlagerung
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
8
Relationship marketing
8
Cross-cultural management
4
Cross-cultural competence
3
Customer experience
3
Customer service
3
Dienstleistung
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kundenservice
3
Services
3
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Customer value
2
Einzelhandel
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Internet marketing
2
Kompetenz
2
Kulturelle Identität
2
Kundenwert
2
Lieferantenmanagement
2
Offshoring
2
Online-Marketing
2
Personal cultural orientations
2
Professional services
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
11
Language
All
English
Chinese
Author
All
Klaus, Philipp
Sharma, Piyush
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Zhan, Wu
3
Chen, Ivy S. N.
2
Edvardsson, Bo
2
Su, Yong
2
Tam, Jackie L. M.
2
Ahn, Hongmin
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Beatty, Sharon E.
1
Beuthner, Christoph
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Dhawan, Abhinav
1
Friedrich, Maren
1
Fung, Chaktin
1
Groth, Markus
1
Herbes, Carsten
1
Herndon, Neil C.
1
Ho, Angus
1
Holloway, Betsy Bugg
1
Hosie, Peter J.
1
Javalgi, Rajshekhar G.
1
Joseph, W. Benoy
1
Jouny-Rivier, Elodie
1
Koku, Paul Sergius
1
Kristensson, Per
1
Kwong, Kenneth K.
1
LaRosa, Richard J.
1
Lervik-Olsen, Line
1
Lin, Binshan
1
Lin, Chinho
1
Lloyd, Alison E.
1
Madupalli, Ramana Kumar
1
Mathur, Rajiv
1
Meng, Juan
1
Miller, Kenneth E.
1
Nguyen, Conghoang
1
more ...
less ...
Published in...
All
International journal of market research : JMRS ; the journal of the Market Research Society
The journal of services marketing
Journal of business research : JBR
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
4
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
5
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
6
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
7
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
8
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
9
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
10
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->