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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of pharmaceutical and healthcare marketing"
~subject:"Organisatorischer Wandel"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Collection of articles of several authors"
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Organisatorischer Wandel
Service quality
Hospital
42
Krankenhaus
42
Dienstleistungsqualität
23
Gesundheitsversorgung
18
Health care
18
Customer satisfaction
16
Kundenzufriedenheit
16
Patienten
16
Patients
16
Gesundheitswesen
11
Health care system
11
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
5
India
5
Indien
5
Patient satisfaction
5
Relationship marketing
5
USA
5
United States
5
Gesundheitskosten
4
Health care costs
4
Arzneimittel
3
Gastgewerbe
3
Gesundheitsmarketing
3
Health care marketing
3
Hospital costs
3
Hospitality industry
3
Krankenhauskosten
3
Pharmaceuticals
3
Physicians
3
Satisfaction
3
Ärzte
3
Arbeitszufriedenheit
2
Business ethics
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer service
2
E-Health
2
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16
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Article
24
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Collection of articles of several authors
Article in journal
24
Language
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English
24
Author
All
Aagja, Jayesh P.
1
Ahmed, Zafar U.
1
Akbolat, Mahmut
1
Amarat, Mustafa
1
Ashill, Nicholas J.
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Batra, Manik
1
Beise-Zee, Rian
1
Brunel, Frederic
1
Byram, Anand
1
Cadet, Fabienne
1
Chahal, Hardeep
1
Cham Tat Huei
1
Desai, Pranjal
1
Dogbe, Courage Simon Kofi
1
El-Bassiouny, Noha
1
Ersöz, Burcu Toker
1
Farzin, Milad
1
Fattahi, Majid
1
Findley, Carolyn Sara Casey
1
Garg, Renuka
1
Hamed, Sara
1
Hegji, Charles E.
1
Henkin, Stanislav
1
Howard, Lindsey
1
Jandavath, Rama Krishna Naik
1
Khalili, Hamidreza
1
Kiani, Soroosh
1
Kumari, Neetu
1
Kurian, Dinesh
1
Lim, Yet-mee
1
Magaña Carrillo, Irma
1
Makarem, Suzanne
1
Makvandi, Rosha
1
Mandagi, Deske W.
1
Martin, William
1
Moura, Luiz Rodrigo Cunha
1
Nai Chiek Aik
1
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Published in...
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of pharmaceutical and healthcare marketing
Health care management review : HCM review
85
Journal of health organization and management
63
International journal of hospitality management
56
Journal of health economics
41
Quality management journal : QMJ
34
Health marketing quarterly
23
Health economics
22
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
Total quality management & business excellence
14
The European journal of health economics
13
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
International journal of production research
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
European journal of operational research : EJOR
8
International journal of production economics
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
Service business
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
Inquiry : a journal of health care organization, provision and financing
7
Journal of change management : an international journal
6
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ECONIS (ZBW)
24
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1
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
2
Empirical nexus of hospital brand gestalt, patient satisfaction and revisit intention
Mandagi, Deske W.
;
Rampen, Derby Chriestofle
; …
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10014550359
Saved in:
3
Readiness of lean sustainability in healthcare organizations
Thomas, Albi
;
Suresh, M.
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014478286
Saved in:
4
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
5
Attracting a geographically diverse patient base : who is willing to travel for hospital care?
Thornton, Michele
;
Howard, Lindsey
;
Martin, William
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
Saved in:
6
Patient engagement behaviors in hospitals : the role of word of mouth and patient helping behaviors
Fattahi, Majid
;
Farzin, Milad
;
Sadeghi, Marzie
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 606-623
Persistent link: https://www.econbiz.de/10014336855
Saved in:
7
Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
8
Effect of relationship marketing on hospital loyalty : the mediating role of patient satisfaction
Yıldırım, Yonca
;
Amarat, Mustafa
;
Akbolat, Mahmut
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
3
,
pp. 337-353
Persistent link: https://www.econbiz.de/10013343591
Saved in:
9
Healthcare quality and medicine reimbursement criteria in Iran
Khalili, Hamidreza
;
Sameti, Ardalan
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
4
,
pp. 455-470
Persistent link: https://www.econbiz.de/10011812921
Saved in:
10
Factors influencing the choice of private and public hospitals : empirical evidence from Ghana
Bamfo, Bylon Abeeku
;
Dogbe, Courage Simon Kofi
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 80-96
Persistent link: https://www.econbiz.de/10011705028
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