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~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Quality management
Dienstleistungsqualität
329
Service quality
329
USA
113
United States
113
Customer satisfaction
73
Kundenzufriedenheit
73
Krankenhaus
72
Qualitätsmanagement
65
Health care
47
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46
Health care system
46
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Estimation
37
Schätzung
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Bildungsertrag
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20
Allgemeinbildende Schule
18
Product quality
18
Produktqualität
18
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18
Impact assessment
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Wirkungsanalyse
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Antony, Jiju
4
Doyle, Joseph J.
4
Gruber, Jonathan
4
Kessler, Daniel P.
4
Propper, Carol
4
Fitzgerald, Gerard
3
Graves, John A.
3
Horwitz, Jill R.
3
Huang, Chih-Hsuan
3
Huckman, Robert S.
3
Staiger, Douglas
3
Wu, Hsin-Hung
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Baccarani, Claudio
2
Barro, Jason R.
2
Bonfanti, Angelo
2
Ciasullo, Maria Vincenza
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Ehrenberg, Ronald G.
2
Gaynor, Martin
2
Goldman, Dana P.
2
Gowrisankaran, Gautam
2
Gremyr, Ida
2
Gupta, Sumana
2
Li, Li
2
McClellan, Mark B.
2
McDermott, Olivia
2
Nichols, Austin
2
Norton, Edward C.
2
Palumbo, Rocco
2
Rebitzer, James B.
2
Romley, John A.
2
Seiler, Stephan
2
Shahin, Arash
2
Sony, Michael
2
Town, Robert J.
2
Van Reenen, John
2
Witell, Lars
2
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International journal of pharmaceutical and healthcare marketing : IJPHM
The TQM journal : the international review of organizational improvement
Working paper / National Bureau of Economic Research, Inc.
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
80
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
60
Total quality management & business excellence
53
International journal of quality and service sciences
48
NBER working paper series
48
NBER Working Paper
45
Journal of health organization and management
41
Journal of health economics
40
International journal of contemporary hospitality management
32
International journal of services and operations management
31
International journal of production research
28
The service industries journal
27
Health marketing quarterly
26
Journal of hospitality marketing & management
24
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
21
Health economics
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
Discussion paper series / IZA
20
Journal of business research : JBR
20
Benchmarking : an international journal ; BIJ
19
European research studies
19
Service business
19
European journal of operational research : EJOR
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
146
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
3
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
4
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
5
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
6
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
7
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
8
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
9
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
10
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
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