//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Tourism management : research, policies, practice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
47
Complaint management
47
Dienstleistungsqualität
27
Service quality
27
Beziehungsmarketing
23
Relationship marketing
23
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
20
Konsumentenverhalten
20
Customer service
12
Kundenservice
12
service recovery
10
Dienstleistungssektor
7
Emotion
7
Service industry
7
service failure
7
Social Web
4
Social web
4
USA
4
United States
4
Viral marketing
4
Virales Marketing
4
Gerechtigkeit
3
Internet marketing
3
Justice
3
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Mobilkommunikation
3
Online-Marketing
3
Service recovery
3
anger
3
satisfaction
3
China
2
Compensation
2
Competition
2
Customer integration
2
Customer value
2
Dienstleistungsmarketing
2
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
47
Type of publication (narrower categories)
All
Article in journal
47
Aufsatz in Zeitschrift
47
Language
All
English
47
Author
All
Gelbrich, Katja
3
Tsarenko, Yelena
3
Brady, Michael K.
2
Chen, Jing
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roschk, Holger
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Amorim, Marlene
1
Basso, Kenny
1
Bearden, William O.
1
Beatty, Sharon E.
1
Blut, Markus
1
Bose, Indranil
1
Boshoff, Christo
1
Brock, Christian
1
Cai, Ruiying
1
Capella, Michael L.
1
Casidy, Riza
1
Chang, Wen
1
Chen, Youhua
1
Cheng, T. C. E.
1
Demirag, Ozgun Caliskan
1
Diamantopoulos, Adamantios
1
Dibb, Sally
1
Dolan, Rebecca
1
Dong, Beibei
1
Dose, David
1
Du, Jiangang
1
Evans, Kenneth R.
1
Evanschitzky, Heiner
1
Fan, Xiucheng
1
Fang, Zheng
1
Feng, Tianjun
1
Gabbott, Mark
1
Gal, Iddo
1
more ...
less ...
Published in...
All
International journal of production economics
Journal of service research : JSR
Tourism management : research, policies, practice
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
International journal of consumer studies
11
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Cogent business & management
7
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
more ...
less ...
Source
All
ECONIS (ZBW)
47
Showing
1
-
10
of
47
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
Saved in:
2
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
3
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
Saved in:
4
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
5
The impact of online reviews in the presence of customer returns
Sun, Miao
;
Chen, Jing
;
Tian, Ye
;
Yan, Yufei
- In:
International journal of production economics
232
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012495550
Saved in:
6
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
7
Money-back guarantee in the presence of strategic customer behavior
Huang, Zongsheng
;
Huang, Lingchen
;
Zhao, Yingxue
;
Meng, …
- In:
International journal of production economics
239
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012648792
Saved in:
8
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
9
Omnichannel retailers' return policy strategies in the presence of competition
Jin, Delong
;
Demirag, Ozgun Caliskan
;
Chen, Youhua
; …
- In:
International journal of production economics
225
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012293898
Saved in:
10
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->