//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
~subject:"service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
service recovery
Beschwerdemanagement
39
Complaint management
39
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
17
Customer satisfaction
17
Konsumentenverhalten
17
Kundenzufriedenheit
17
Relationship marketing
17
Customer service
10
Kundenservice
10
Dienstleistungssektor
7
Service industry
7
service failure
7
Emotion
6
USA
4
United States
4
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Mobilkommunikation
3
Viral marketing
3
Virales Marketing
3
anger
3
satisfaction
3
China
2
Competition
2
Dienstleistungsmarketing
2
Einzelhandel
2
Game theory
2
Internet marketing
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Retail trade
2
Salespeople
2
Services marketing
2
Spieltheorie
2
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Language
All
English
24
Author
All
Brady, Michael K.
2
Gelbrich, Katja
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Tsarenko, Yelena
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Albrecht, Arne Keno
1
Bearden, William O.
1
Beatty, Sharon E.
1
Blut, Markus
1
Boshoff, Christo
1
Brock, Christian
1
Capella, Michael L.
1
Chen, Jing
1
Diamantopoulos, Adamantios
1
Dong, Beibei
1
Du, Jiangang
1
Evans, Kenneth R.
1
Evanschitzky, Heiner
1
Fan, Xiucheng
1
Fang, Zheng
1
Feng, Tianjun
1
Gentlemen, Gramercy
1
Gruen, Thomas W.
1
Grégoire, Yany
1
Guo, Lin
1
Gäthke, Jana
1
Haws, Kelly L.
1
Hill, Ronald Paul
1
Hopkins, Lucas M.
1
Huang, Lingchen
1
Huang, Liujia
1
Huang, Zongsheng
1
Jiang, Minghua
1
Lages, Cristiana R.
1
Lotz, Sherry L.
1
Loureiro, Yuliya Komarova
1
Luo, Xueming
1
more ...
less ...
Published in...
All
International journal of production economics
Journal of service research : JSR
Journal of business research : JBR
38
Journal of hospitality marketing & management
27
International journal of hospitality management
24
Journal of retailing and consumer services
21
The journal of services marketing
21
Psychology & marketing
15
European journal of marketing : EJM
13
International journal of contemporary hospitality management
11
International journal of consumer studies
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
9
Service business
9
Journal of retailing
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
8
Services marketing quarterly
8
The service industries journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
7
Business horizons
5
Cogent business & management
5
Journal of marketing management : MM
5
Journal of the Academy of Marketing Science
5
Journal of travel and tourism marketing
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
International journal of quality and service sciences
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of international consumer marketing
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
3
International journal of business information systems : IJBIS
3
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of online reviews in the presence of customer returns
Sun, Miao
;
Chen, Jing
;
Tian, Ye
;
Yan, Yufei
- In:
International journal of production economics
232
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012495550
Saved in:
2
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
3
Money-back guarantee in the presence of strategic customer behavior
Huang, Zongsheng
;
Huang, Lingchen
;
Zhao, Yingxue
;
Meng, …
- In:
International journal of production economics
239
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012648792
Saved in:
4
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
8
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
9
Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
Saved in:
10
Service recovery via social media : the social influence effects of virtual presence
Schaefers, Tobias
;
Schamari, Julia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 192-208
Persistent link: https://www.econbiz.de/10011485442
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->