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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Bank"
~subject:"Financial audit"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
~type:"article"
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Search: "Dienstleistungsqualität"
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Bank
Financial audit
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
service quality
31
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
13
Health care
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Gesundheitswesen
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Health care system
12
AHP-Verfahren
11
Measurement
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Messung
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Jordanien
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quality
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quality management
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Multi-criteria analysis
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Fuzzy sets
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Fuzzy-Set-Theorie
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India
7
Indien
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Patienten
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Patients
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7
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SERVQUAL
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50
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Shahin, Arash
4
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Lay Hong Tan
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Abedi, Saeed
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
1
Anber Abraheem Shlash Mohammad
1
Anil, Anu P.
1
Apornak, Arash
1
Atulkar, Sunil
1
Ayoubi, Abdolhossein
1
Bali, Aditya
1
Barabino, Benedetto
1
Battal, Aslı
1
Başaran, Bülent
1
Boo, Je-Man
1
Chalikias, Miltiadis
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Choung, Eun-Mi
1
Damali, Uzay
1
Deepa, M. V.
1
Deiana, Eusebio
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
Eldridge, Steve
1
George, Sajeev Abraham
1
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International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
215
International journal of hospitality management
212
Auditing : a journal of practice & theory
169
Journal of business research : JBR
151
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
124
The service industries journal
104
Journal of hospitality marketing & management
96
The accounting review : a publication of the American Accounting Association
91
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Cogent business & management
77
Journal of air transport management
65
Managerial auditing journal
65
The TQM journal : the international review of organizational improvement
65
Service business
62
Tourism management : research, policies, practice
62
International journal of auditing : IJA
61
International journal of services and operations management
60
International journal of quality and service sciences
58
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
56
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of Asian finance, economics and business : JAFEB
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
The international journal of bank marketing : IJBM
44
Managing service quality : MSQ ; an international journal
42
Journal of accounting and public policy
40
Quality management journal : QMJ
36
Advances in accounting : a research annual
34
International journal of services and operations management : IJSOM
31
Journal of service research
29
Journal of strategic marketing
29
The journal of applied business research
29
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ECONIS (ZBW)
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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
3
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
4
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
5
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
8
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
9
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
10
E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem
- In:
International journal of productivity and quality …
34
(
2021
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
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