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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~subject:"USA"
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Kundenzufriedenheit
Tourism employees
USA
Customer satisfaction
222
Dienstleistungsqualität
158
Service quality
158
Consumer behaviour
107
Konsumentenverhalten
107
Beziehungsmarketing
94
Relationship marketing
94
Arbeitszufriedenheit
39
Job satisfaction
39
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37
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27
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Qualitätsmanagement
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Tourism
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Kim, Eojina
3
Le Nguyen Hau
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Malik, Shahab Alam
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Mathe, Kimberly
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Mattila, Anna S.
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Pham Ngoc Thuy
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Raab, Carola
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Ryu, Kisang
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Jeng, Don Jyh-Fu
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Jun, Minjoon
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Lee, Donhee
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Llach, Josep
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Melero-Polo, Iguácel
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2
To, W. M.
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International journal of quality & reliability management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service business
International journal of hospitality management
424
Journal of retailing and consumer services
421
Journal of business research : JBR
293
The journal of services marketing
193
Tourism management : research, policies, practice
181
International journal of contemporary hospitality management
180
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
168
Journal of travel and tourism marketing
163
Cogent business & management
102
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Tourism management perspectives : TMP
93
Journal of air transport management
90
Journal of service research : JSR
90
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
82
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
67
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
Journal of strategic marketing
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
Managing service quality : MSQ ; an international journal
59
Working paper / National Bureau of Economic Research, Inc.
59
Journal of retailing
54
International journal of services, economics and management
52
Journal of marketing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
232
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
6
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
7
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
8
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
9
The perceived quality of green buildings : from a review of occupant satisfaction towards a conceptual framework
Halicioglu, Fahriye Hilal
;
Gurel, Kubra
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 757-777
Persistent link: https://www.econbiz.de/10014483065
Saved in:
10
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
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