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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
Vertrauen
Consumer behaviour
2,471
Konsumentenverhalten
2,470
Beziehungsmarketing
472
Relationship marketing
472
Einzelhandel
471
Retail trade
471
Online retailing
357
Online-Handel
357
Customer satisfaction
338
Kundenzufriedenheit
338
Brand management
253
Markenführung
253
Service quality
253
Brand image
224
Markenimage
224
E-commerce
172
Social Web
172
Social web
172
Electronic Commerce
171
Brand
154
Internet marketing
152
Online-Marketing
152
Markenartikel
151
Theorie
142
Theory
142
Emotion
126
USA
124
United States
124
Confidence
110
Viral marketing
106
Virales Marketing
106
Food retailing
104
Lebensmitteleinzelhandel
104
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80
Preismanagement
80
Pricing strategy
80
Innovationsakzeptanz
79
Distribution channel
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English
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Prentice, Catherine
9
Lombart, Cindy
5
Louis, Didier
5
Paul, Justin
5
Hollebeek, Linda D.
4
Jebarajakirthy, Charles
4
Konuk, Faruk Anıl
4
Park, Jungkun
4
Quach, Sara
4
Rokonuzzaman, Md
4
Chakraborty, Debarun
3
Dash, Ganesh
3
Harun, Ahasan
3
Ladhari, Riadh
3
Mortimer, Gary
3
Siddiqui, Aaliyah
3
Siddiqui, Mujahid
3
Souiden, Nizar
3
Söderlund, Magnus
3
Yang, Kiseol
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Carlson, Jamie
2
Castaldo, Sandro
2
Chaouali, Walid
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dhir, Amandeep
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Etemad-Sajadi, Reza
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Ferreira, Andreia
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Gong, Xiushuang
2
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National Bureau of Economic Research
5
Published in...
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International journal of quality & reliability management
Journal of retailing and consumer services
NBER working paper series
International journal of hospitality management
224
Journal of business research : JBR
173
The journal of services marketing
109
International journal of contemporary hospitality management
90
Journal of hospitality marketing & management
89
Journal of travel and tourism marketing
79
The service industries journal
71
Services marketing quarterly
69
Cogent business & management
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
48
Psychology & marketing
48
Journal of internet commerce
45
Service business
45
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
43
The international journal of bank marketing : IJBM
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
International journal of electronic marketing and retailing : IJEMR
40
Tourism management : research, policies, practice
39
International journal of retail & distribution management
35
Journal of service management
35
International journal of business information systems : IJBIS
32
International journal of consumer studies
31
Journal of strategic marketing
31
Technological forecasting & social change : an international journal
31
European journal of marketing : EJM
30
International journal of quality and service sciences
30
Journal of air transport management
30
Journal of Asian finance, economics and business : JAFEB
29
Journal of Islamic marketing
28
Marketing intelligence & planning
28
International journal of services, economics and management
27
Journal of retailing
27
International journal of services and operations management
26
Journal of financial services marketing : JFSM
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
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ECONIS (ZBW)
350
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
5
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
6
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
10
How do social media influencers induce the urge to buy impulsively? : social commerce context
Shamim, Komal
;
Azam, Muhammad
;
Islam, Tahir
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462162
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