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~isPartOf:"International journal of quality & reliability management"
~subject:"Electronic Commerce"
~subject:"Gesundheitswesen"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Gesundheitswesen
Hospital
Dienstleistungsqualität
112
Service quality
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
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Beziehungsmarketing
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Malik, Shahab Alam
2
Shabbir, Asma
2
Abdullah, Firdaus
1
Adhikari, Arnab
1
Ahmad Jusoh
1
Al Kuwaiti, Ibrahim A.
1
Alarifi, Areej Abdulrahman
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Alizadeh, Somayeh
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Anouze, Abdel Latef
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Awwad, Abdulkareem Salameh
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Bhat, Shreeranga
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Biswas, Abhijeet
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Blankson, Charles
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1
Dayan, Aysenur
1
Dayan, Mumin
1
Etemad-Sajadi, Reza
1
Gijo, E. V.
1
Hamin, Hamin
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Ho, Voon Boo
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Husain, Khalid Sami
1
Husain, Zafar
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Janjua, Saquib Yusaf
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Javed Ali
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Johnson, Dana M.
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Khalil Md Nor
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Kueh, Karen
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Laureani, Alessandro
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Laux, Chad
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Lee, Nagarajah
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Medeiros, Francisco de Assis da Silva
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1
Mukherjee, Arindam
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International journal of quality & reliability management
Health care management review : HCM review
76
International journal of hospitality management
65
Journal of health economics
48
Journal of health organization and management
48
The TQM journal : the international review of organizational improvement
38
Quality management journal : QMJ
36
Health marketing quarterly
33
The service industries journal
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of retailing and consumer services
29
Health economics
26
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
22
International journal of quality and service sciences
21
International journal of productivity and quality management : IJPQM
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
Journal of business research : JBR
19
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Service business
17
Health care management science
15
International journal of production economics
15
International journal of services and operations management
15
Journal of service management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Technological forecasting & social change : an international journal
15
The journal of services marketing
15
International journal of electronic marketing and retailing : IJEMR
14
International journal of health care finance and economics
13
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
Journal of operations management
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
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18
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
3
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Saved in:
4
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
Saved in:
5
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
6
A model of health-related quality of life during COVID-19 pandemic : the role of food customer loyalty and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
7
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
8
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
9
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
10
Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
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