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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
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Search: "Customer relationship management"
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Subject
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Services
Beziehungsmarketing
307
Relationship marketing
307
Consumer behaviour
157
Konsumentenverhalten
157
Customer satisfaction
90
Kundenzufriedenheit
89
Dienstleistungsqualität
79
Service quality
79
Social Web
41
Social web
41
Internet marketing
39
Online-Marketing
39
Customer integration
37
Kundenintegration
37
Customer value
36
Kundenwert
36
Brand management
31
Markenführung
31
Dienstleistungssektor
29
Service industry
29
Customer service
25
Kundenservice
25
Brand image
21
Markenimage
21
Online retailing
20
Online-Handel
20
USA
20
United States
20
Viral marketing
20
Virales Marketing
20
Beschwerdemanagement
19
Complaint management
19
E-commerce
18
Electronic Commerce
18
Marketing management
18
Marketingmanagement
18
Services marketing
18
Dienstleistungsmarketing
17
Distribution channel
17
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18
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18
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English
18
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Dev, Chekitan S.
2
Huang, Ming-Hui
2
Alexander, Matthew
1
Barnes, Donald C.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bowen, David E.
1
Chandler, Jennifer D.
1
Chatmi, Arbia
1
Collier, Joel E.
1
Elasri, Karim
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Garvare, Rickard
1
Grewal, Dhruv
1
Haumann, Till
1
Haws, Kelly L.
1
Huang, Ming-hui
1
Jaakkola, Elina
1
Karlsson, Margareta
1
Kelly, Stephen J.
1
Kolberg, Anika
1
Kroschke, Mirja
1
Larbig, Christine
1
Lusch, Robert F.
1
McCutcheon, David
1
Mende, Martin
1
Mikolon, Sven
1
Nordström, Birgitta
1
Ordanini, Andrea
1
Parasuraman, A.
1
Pervan, Simon J.
1
Ponsignon, Frédéric
1
Roggeveen, Anne L.
1
Rust, Roland T.
1
Schaarschmidt, Mario
1
Schaefers, Tobias
1
Schneider, Benjamin
1
Scott, Don R.
1
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Published in...
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International journal of quality and service sciences
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
23
Journal of service management
15
Journal of retailing and consumer services
8
Journal of service research
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
International journal of hospitality management
5
Services marketing quarterly
5
The service industries journal
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Tourism management : research, policies, practice
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
Global mobile commerce : strategies, implementation, and case studies
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of contemporary hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Research in economics and business : Central and Eastern Europe
2
Schriften zum Produktionsmanagement
2
Service business
2
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ECONIS (ZBW)
18
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1
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1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288666
Saved in:
3
Growing the service brand
Huang, Ming-Hui
;
Dev, Chekitan S.
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 281-300
Persistent link: https://www.econbiz.de/10012288668
Saved in:
4
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
5
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
9
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
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