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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
258
Dienstleistungsqualität
181
Service quality
181
Consumer behaviour
85
Konsumentenverhalten
85
Beziehungsmarketing
80
Relationship marketing
80
Airline
49
Fluggesellschaft
49
Quality management
32
Qualitätsmanagement
32
Beschwerdemanagement
28
Complaint management
28
Airport
27
Flughafen
27
Air passenger transport
24
Passagierluftverkehr
24
Air transport
23
Customer service
23
Kundenservice
23
Luftverkehr
23
Dienstleistungssektor
18
Service industry
18
Taiwan
17
USA
17
United States
17
Arbeitszufriedenheit
16
Emotion
16
Job satisfaction
16
customer satisfaction
16
E-commerce
11
Electronic Commerce
11
Measurement
11
Messung
11
Online retailing
10
Online-Handel
10
Product quality
10
Produktqualität
10
Satisfaction
10
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Undetermined
113
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Article
258
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259
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4
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4
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English
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Homburg, Christian
5
Fornell, Claes
4
Pantouvakis, Angelos
4
Edvardsson, Bo
3
Gomes, Carlos Francisco
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Park, Jin-Woo
3
Slåtten, Terje
3
Svensson, Göran
3
Wieseke, Jan
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Finsterwalder, Jörg
2
Keiningham, Timothy
2
Larivière, Bart
2
Luo, Xueming
2
Mitra, Debanjan
2
Morgan, Neil A.
2
Park, Jungkun
2
Rego, Lopo L.
2
Renzi, Maria Francesca
2
Tuli, Kapil R.
2
Umashankar, Nita
2
Van Vaerenbergh, Yves
2
Verhoef, Peter C.
2
Wu, Li-wei
2
Zhang, Yahua
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Aboagye, Michael Osei
1
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Australian and New Zealand Marketing Academy
1
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International journal of quality and service sciences
Journal of air transport management
Journal of marketing
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
259
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259
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1
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
2
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
3
Wage inequality : its impact on customer satisfaction and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
4
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
5
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
6
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
7
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
8
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
9
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
10
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
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