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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
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Service quality
Viral marketing
38
Virales Marketing
38
Consumer behaviour
26
Konsumentenverhalten
26
Internet marketing
13
Online-Marketing
13
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
10
Relationship marketing
10
Social Web
10
Social web
10
Dienstleistungsqualität
9
Hotel industry
8
Hotellerie
8
online reviews
7
Online retailing
6
Online-Handel
6
Gastronomie
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Restaurant industry
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Brand image
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Holiday behaviour
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Markenimage
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Social relations
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Soziale Beziehungen
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Urlaubsverhalten
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Beschwerdemanagement
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Complaint management
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Destination management
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Destinationsmanagement
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Emotion
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Product quality
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Produktqualität
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Structural equation model
3
Strukturgleichungsmodell
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Tourism
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Tourismus
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eWOM
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Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Buk, Tuba Bozaykut
1
Chang, Sue-Ting
1
Chen, Yi-Fong
1
Hsu, Maxwell K.
1
Huang, Chi-Tsun
1
Jovanovic, Verka
1
Law, Rob
1
Li, Huiying
1
Lin, Tom M. Y.
1
Lin, Wen-bao
1
Mainardes, Emerson Wagner
1
Parsa, H. G.
1
Sousa, Gerlane da Silva
1
Sparks, Beverley
1
Su, Yi-Liang
1
Sukhu, Anupama
1
Swanson, Scott R.
1
Turan, Aygül
1
Wang, Zhisheng
1
Wu, Shih-Hao
1
Ye, Qiang
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
25
International journal of hospitality management
22
Journal of business research : JBR
19
Journal of hospitality marketing & management
12
Journal of travel and tourism marketing
12
International journal of contemporary hospitality management
10
The journal of services marketing
9
Tourism management : research, policies, practice
8
Cogent business & management
7
Psychology & marketing
7
Service business
7
Services marketing quarterly
6
The TQM journal : the international review of organizational improvement
5
European journal of marketing : EJM
4
International journal of services and operations management
4
Journal of service management
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
Journal of financial services marketing : JFSM
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of strategic marketing
3
Journal of vacation marketing : an international journal
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Health marketing quarterly
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of services, economics and management
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
Journal of electronic commerce research : JECR
2
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ECONIS (ZBW)
9
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
3
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
4
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
5
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
6
Leisure-service quality and hedonic experiences : singing at a karaoke house as a form of theatre
Wu, Shih-Hao
;
Huang, Chi-Tsun
;
Chen, Yi-Fong
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 298-311
Persistent link: https://www.econbiz.de/10011300201
Saved in:
7
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
8
The determinants of consumers' switching intentions after service failure
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 837-854
Persistent link: https://www.econbiz.de/10009625459
Saved in:
9
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
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