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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Gastronomie"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Gastronomie
Service quality
Viral marketing
34
Virales Marketing
34
Consumer behaviour
22
Konsumentenverhalten
22
Internet marketing
13
Online-Marketing
13
Social Web
11
Social web
11
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
8
Hotel industry
8
Hotellerie
8
Relationship marketing
8
online reviews
7
Dienstleistungsqualität
6
Online retailing
6
Online-Handel
6
Restaurant industry
6
Holiday behaviour
4
Social relations
4
Soziale Beziehungen
4
Urlaubsverhalten
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Beschwerdemanagement
3
Brand image
3
Complaint management
3
Destination management
3
Destinationsmanagement
3
Markenimage
3
Tourism
3
Tourismus
3
eWOM
3
social media
3
word-of-mouth
3
Altruism
2
Altruismus
2
Bibliometrics
2
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Aufsatz in Zeitschrift
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11
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English
11
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Asatryan, Vahagn S.
1
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Buk, Tuba Bozaykut
1
Dogru, Tarik
1
Hanks, Lydia
1
Hsu, Maxwell K.
1
Huang, Yu-Shan Sandy
1
Jovanovic, Verka
1
Kim, Bomin
1
Kuo, Pei-Jou
1
Law, Rob
1
Li, Huiying
1
Line, Nathaniel D.
1
Lu, Lu
1
Mainardes, Emerson Wagner
1
Oh, Haemoon
1
Parsa, H. G.
1
Sousa, Gerlane da Silva
1
Sparks, Beverley
1
Sukhu, Anupama
1
Swanson, Scott R.
1
Turan, Aygül
1
Wang, Yao-Chin
1
Wang, Zhisheng
1
Yang, Fiona X.
1
Yang, Wan
1
Ye, Qiang
1
Yoo, Myongjee
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
43
Journal of retailing and consumer services
26
International journal of contemporary hospitality management
20
Journal of business research : JBR
19
Journal of travel and tourism marketing
14
Journal of hospitality marketing & management
13
Tourism management : research, policies, practice
11
The journal of services marketing
9
Cogent business & management
7
Psychology & marketing
7
Service business
7
The TQM journal : the international review of organizational improvement
7
Services marketing quarterly
6
Asia Pacific journal of marketing and logistics
4
European journal of marketing : EJM
4
International journal of services and operations management
4
Journal of service management
4
Journal of strategic marketing
4
Managing service quality : MSQ ; an international journal
4
The service industries journal
4
International journal of electronic business : IJEB
3
Journal of financial services marketing : JFSM
3
Journal of hospitality and tourism insights
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing : an international journal
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Australasian marketing journal
2
Health marketing quarterly
2
International journal of bank marketing
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of leisure and tourism marketing : IJLTM
2
International journal of market research : JMRS ; the journal of the Market Research Society
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of services, economics and management
2
International journal of sport management and marketing : IJSMM
2
Journal for global business advancement : JGBA
2
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ECONIS (ZBW)
11
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1
Saving local restaurants : the impact of altruism, self-enhancement, and affiliation on restaurant customers' EWOM behavior
Hanks, Lydia
;
Line, Nathaniel D.
;
Dogru, Tarik
;
Lu, Lu
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 301-326
Persistent link: https://www.econbiz.de/10014633477
Saved in:
2
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
3
Online engagement among restaurant customers : the importance of enhancing flow for social media users
Kim, Bomin
;
Yoo, Myongjee
;
Yang, Wan
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 252-277
Persistent link: https://www.econbiz.de/10012201342
Saved in:
4
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
5
Face gain and face loss in restaurant consumers' brand advocate behaviors
Huang, Yu-Shan Sandy
;
Wang, Yao-Chin
;
Kuo, Pei-Jou
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
3
,
pp. 395-415
Persistent link: https://www.econbiz.de/10011997338
Saved in:
6
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
Saved in:
7
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
8
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
9
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
10
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
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