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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
~subject:"Mitarbeiterbindung"
~subject:"Relationship marketing"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Mitarbeiterbindung
Relationship marketing
Tourism employees
Customer satisfaction
144
Dienstleistungsqualität
105
Service quality
105
Consumer behaviour
73
Konsumentenverhalten
73
Beziehungsmarketing
58
Arbeitszufriedenheit
32
Job satisfaction
32
Gastronomie
22
Restaurant industry
22
Hotel industry
20
Hotellerie
20
Holiday behaviour
19
Urlaubsverhalten
19
Tourism
18
Tourismus
18
Hospital
16
Krankenhaus
16
Satisfaction
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
USA
14
United States
14
Quality management
13
Qualitätsmanagement
13
Zufriedenheit
13
satisfaction
13
Arbeitsverhalten
12
Customer service
12
Employee retention
12
Kundenservice
12
Work behaviour
12
Tourism marketing
11
Tourismusmarketing
11
customer satisfaction
10
E-commerce
9
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Article
159
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159
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159
Conference paper
4
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4
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English
159
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Edvardsson, Bo
3
Kim, Eojina
3
Mathe, Kimberly
3
Mattila, Anna S.
3
Raab, Carola
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Brege, Staffan
2
Clemes, Michael D.
2
Dadfar, Hossein
2
Dean, David
2
Gursoy, Dogan
2
Han, Heesup
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Noone, Breffni M.
2
Qu, Hailin
2
Scott-Halsell, Sheila
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Svensson, Göran
2
Wong, IpKin Anthony
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Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
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Agag, Gomaa
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Aggarwal, Arun
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Ahasanul Haque
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Ahmad, Khaliq
1
Ahmed, Selim
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Ahn, Jiseon
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Alexandris, Kostas
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
474
Journal of retailing and consumer services
423
Journal of business research : JBR
334
International journal of contemporary hospitality management
197
The journal of services marketing
197
The service industries journal
196
Tourism management : research, policies, practice
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of hospitality marketing & management
177
Journal of travel and tourism marketing
166
Cogent business & management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
100
Tourism management perspectives : TMP
99
Journal of air transport management
92
Journal of service research : JSR
90
Service business
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
85
The international journal of human resource management
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
75
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of Asian finance, economics and business : JAFEB
73
Journal of strategic marketing
73
Journal of the Academy of Marketing Science
72
Journal of service management
71
Journal of vocational behavior
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
62
SpringerLink / Bücher
62
Managing service quality : MSQ ; an international journal
58
International journal of quality & reliability management
57
Journal of retailing
56
Global business review
54
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ECONIS (ZBW)
159
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
3
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
Tourist perceived value, tourist satisfaction, and life satisfaction : evidence from Chinese Buddhist temple tours
Yu, Yanghang
;
Lang, Mei
;
Zhao, Yuanyuan
;
Liu, Wenjun
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 133-152
Persistent link: https://www.econbiz.de/10014229982
Saved in:
6
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
7
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
8
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
9
Exploring the continuance usage intention of travel applications in the case of Chinese tourists
Liu, Yang
;
Li, Qi
;
Edu, Tudor
;
Negricea, Iliuta Costel
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 6-32
Persistent link: https://www.econbiz.de/10014229952
Saved in:
10
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
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