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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Relationship marketing
Tourism employees
Customer satisfaction
147
Dienstleistungsqualität
106
Service quality
106
Consumer behaviour
75
Konsumentenverhalten
75
Beziehungsmarketing
61
Arbeitszufriedenheit
35
Job satisfaction
35
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22
Hotel industry
22
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22
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Tourism
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Tourismus
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Hospital
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Krankenhaus
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Satisfaction
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Complaint management
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Emotion
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USA
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United States
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Work behaviour
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Zufriedenheit
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Employee retention
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Mitarbeiterbindung
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Quality management
13
Qualitätsmanagement
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satisfaction
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Customer service
12
Kundenservice
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customer satisfaction
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Tourism marketing
11
Tourismusmarketing
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Edvardsson, Bo
3
Kim, Eojina
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Mathe, Kimberly
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Mattila, Anna S.
3
Raab, Carola
3
Ryu, Kisang
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Tang, Liang
3
Baker, Melissa A.
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Brege, Staffan
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Clemes, Michael D.
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Dadfar, Hossein
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Dean, David
2
Han, Heesup
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Hsu, Maxwell K.
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Kim, Kawon Kathy
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Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Noone, Breffni M.
2
Scott-Halsell, Sheila
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Svensson, Göran
2
Wong, IpKin Anthony
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Abdirad, Maryam
1
Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Agag, Gomaa
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Ahasanul Haque
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Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Alexandris, Kostas
1
Ali, Moazzam
1
Ali, Mohamed Ahmed
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
424
Journal of retailing and consumer services
422
Journal of business research : JBR
308
The journal of services marketing
197
Tourism management : research, policies, practice
184
The service industries journal
183
International journal of contemporary hospitality management
181
Journal of hospitality marketing & management
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
101
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
90
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
79
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of productivity and quality management : IJPQM
72
Journal of strategic marketing
72
Journal of the Academy of Marketing Science
72
Journal of service management
69
The international journal of bank marketing : IJBM
67
Total quality management & business excellence
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
61
Managing service quality : MSQ ; an international journal
58
SpringerLink / Bücher
58
International journal of quality & reliability management
56
Journal of hospitality and tourism insights
54
Journal of retailing
54
International journal of services, economics and management
52
Journal of marketing
51
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ECONIS (ZBW)
157
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71
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions : the moderating role of technology acceptance factors
Yang, Fiona X.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 93-127
Persistent link: https://www.econbiz.de/10011632995
Saved in:
72
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
73
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
74
Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
75
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
76
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
77
Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani
;
Twaissi, Naseem
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
Saved in:
78
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
79
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
80
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
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