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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
~subject:"United States"
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Search: "Customer relationship management"
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Services
United States
Beziehungsmarketing
235
Relationship marketing
235
Consumer behaviour
115
Konsumentenverhalten
115
Customer satisfaction
76
Kundenzufriedenheit
75
Dienstleistungsqualität
73
Service quality
73
Internet marketing
32
Online-Marketing
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Social Web
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Social web
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Customer integration
29
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29
Customer value
27
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23
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23
Brand management
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Online-Handel
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35
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Bolton, Ruth N.
2
Brodie, Roderick J.
2
Grewal, Dhruv
2
Hollebeek, Linda D.
2
Parasuraman, A.
2
Rafaeli, Anat
2
Schneider, Benjamin
2
Verhoef, Peter C.
2
Alexander, Matthew
1
Altman, Daniel
1
Arden, Christine M.
1
Azizi, Kathryn
1
Barnes, Donald C.
1
Bascoul, Ganae͏̈l
1
Basso, Kenny
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bohlmann, Jonathan D.
1
Bowen, David E.
1
Calder, Bobby J.
1
Chandler, Jennifer D.
1
Chatmi, Arbia
1
Collier, Joel E.
1
Doorn, Jenny van
1
Doucet, Lorna
1
Elasri, Karim
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Fox, Gavin L.
1
Friend, Scott B.
1
Garvare, Rickard
1
Gemmel, Paul
1
Gremler, Dwayne D.
1
Ha, Louisa
1
Harrison, Mary P.
1
Haumann, Till
1
Haws, Kelly L.
1
Holtom, Brooks C.
1
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International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
43
International journal of hospitality management
27
Journal of retailing and consumer services
24
Journal of business research : JBR
23
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of service management
17
Services marketing quarterly
17
Journal of the Academy of Marketing Science
15
Journal of marketing
11
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
9
The journal of business & industrial marketing
9
The service industries journal
9
Journal of marketing management : MM
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of service research
8
Journal of travel and tourism marketing
8
Psychology & marketing
8
Working paper / National Bureau of Economic Research, Inc.
8
Academy of Management journal : AMJ
7
The journal of personal selling & sales management : JPSSM
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of services and operations management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Business horizons
5
European journal of marketing : EJM
5
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of business ethics : JOBE
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
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ECONIS (ZBW)
35
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1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
3
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
4
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
5
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
6
Pricing best sellers and traffic generators : the role of asymmetric cross-selling
Kocas, Cenk
;
Pauwels, Koen
;
Bohlmann, Jonathan D.
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 28-43
Persistent link: https://www.econbiz.de/10011844927
Saved in:
7
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
8
Permission marketing and privacy concerns : why do customers (not) grant permissions?
Krafft, Manfred
;
Arden, Christine M.
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 39-54
Persistent link: https://www.econbiz.de/10011743757
Saved in:
9
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
10
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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