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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of service management"
~subject:"Service management"
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Search: "Dienstleistungsqualität"
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Service management
Dienstleistungsqualität
205
Service quality
203
Kundenzufriedenheit
102
Customer satisfaction
101
Beziehungsmarketing
60
Consumer behaviour
60
Konsumentenverhalten
60
Relationship marketing
60
Quality management
35
Qualitätsmanagement
35
Dienstleistungssektor
31
Service industry
31
Services
31
Customer service
29
Dienstleistung
29
Kundenservice
29
Health care
21
Gesundheitsversorgung
20
Gesundheitswesen
20
Health care system
20
Customer integration
19
Kundenintegration
19
Beschwerdemanagement
16
Complaint management
16
Krankenhaus
14
Arbeitszufriedenheit
13
Betriebliche Wertschöpfung
13
Dienstleistungsmanagement
13
Hospital
13
Job satisfaction
13
Value creation
13
Emotion
12
Hochschule
11
Customer experience
10
Higher education institution
10
Schweden
10
Sweden
10
Einzelhandel
9
Performance measurement
9
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12
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English
12
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Svensson, Göran
2
Beltagui, Ahmad
1
Blazevic, Vera
1
Brown, Stephen Walter
1
Candi, Marina
1
Chase, Richard B.
1
Dasu, Sriram
1
DeMeyer, Christine F.
1
Dens, Nathalie
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Edvardsson, Bo
1
Lievens, Annouk
1
Mahr, Dominik
1
Michel, Stefan
1
Padin, Carmen
1
Paluch, Stefanie
1
Pareigis, Jörg
1
Pelsmacker, Patrick de
1
Petzer, Daniel J.
1
Purnawirawan, Nathalia
1
Reynoso, Javier
1
Riedel, Johann
1
Rubalcaba-Bermejo, Luis
1
Sidaoui, Karim
1
Somech, Anit
1
Stauss, Bernd
1
Sundbo, Jon
1
Svari, Sander
1
Van Oerle, Sarah
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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International journal of quality and service sciences
Journal of service management
International journal of hospitality management
11
International journal of contemporary hospitality management
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
The journal of services marketing
5
Faculty & research / Insead : working paper series
4
Global cases on hospitality industry
4
International journal of services and operations management
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Decision sciences : DS
2
European review of service economics and management
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Manufacturing & service operations management : M & SOM
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Operations management research : OMR ; advancing practice through theory
2
Public management review
2
Springer eBook Collection
2
A handbook of management theories and models for office environments and services
1
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management perspectives : AMP
1
Administrative Sciences : open access journal
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Ansätze und Erfahrungen im Destinationsmanagement : Festschrift zum 15-jährigen Jubiläum des ETI
1
Aspekte der Unternehmensführung
1
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ECONIS (ZBW)
12
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1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
3
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
4
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
5
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
8
Linking task and goal interdependence to quality service : the role of the service climate
Drach-Zahavy, Anat
;
Somech, Anit
- In:
Journal of service management
24
(
2013
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009742801
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
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