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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Dienstleistungsqualität
220
Service quality
216
Kundenzufriedenheit
118
Customer satisfaction
116
Beziehungsmarketing
67
Relationship marketing
65
Konsumentenverhalten
64
Quality management
43
Qualitätsmanagement
43
Beschwerdemanagement
26
Complaint management
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
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Gesundheitswesen
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Health care system
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Satisfaction
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Higher education institution
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Product quality
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Produktqualität
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Services
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Lieferantenmanagement
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11
Arbeitszufriedenheit
10
Customer loyalty
10
Dienstleistung
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E-commerce
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Electronic Commerce
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Job satisfaction
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70
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Dean, David
2
Mainardes, Emerson Wagner
2
Svensson, Göran
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdirad, Maryam
1
Afudo-Peregrina, Angel F.
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Ahasanul Haque
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Al-Kilani, Mohammad Hani
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Amorim, Marlene
1
Anaya-Sánchez, Rafael
1
Anselmsson, Johan
1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
A̐berg, Annika
1
Bakti, I Gede Mahatma Yuda
1
Bali, Zsofia
1
Basu, Debarati
1
Becker, Marc
1
Belanche, Daniel
1
Biswas, Abhijeet
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1
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1
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1
Cheng, Calvin Wah-On
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International journal of quality and service sciences
Service business
Journal of retailing and consumer services
235
International journal of hospitality management
202
Journal of business research : JBR
124
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
Journal of air transport management
27
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
Journal of strategic marketing
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of retailing
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of service theory and practice : JSTP
19
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ECONIS (ZBW)
70
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
6
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
7
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
8
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
9
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
10
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
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