//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
United Kingdom
Dienstleistungsqualität
321
Service quality
321
Kundenzufriedenheit
166
Quality management
136
Qualitätsmanagement
136
Consumer behaviour
74
Konsumentenverhalten
74
Beziehungsmarketing
72
Relationship marketing
72
Health care
52
Gesundheitsversorgung
50
Hospital
45
Krankenhaus
45
Gesundheitswesen
40
Health care system
40
Product quality
40
Produktqualität
40
Higher education institution
30
Hochschule
30
service quality
30
Patienten
25
Patients
25
Customer service
21
Kundenservice
21
Students
20
Studierende
20
Dienstleistungssektor
19
Service industry
19
Measurement
18
Messung
18
Performance measurement
16
Performance-Messung
16
Beschwerdemanagement
13
Complaint management
13
Customer loyalty
13
E-commerce
13
Electronic Commerce
13
India
13
Indien
13
more ...
less ...
Online availability
All
Undetermined
112
Free
5
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
168
Aufsatz in Zeitschrift
168
Conference paper
8
Konferenzbeitrag
8
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
168
Author
All
Marimon, Frederic
4
Baccarani, Claudio
3
Cudney, Elizabeth A.
3
Dandis, Ala' Omar
3
Gremyr, Ida
3
Mas-Machuca, Marta
3
Park, Sang-June
3
Yi, Youjae
3
Al Haj Eid, Mohammad Badi’
2
Antony, Jiju
2
Berbegal-Mirabent, Jasmina
2
Bonfanti, Angelo
2
Bouranta, Nancy
2
Brege, Staffan
2
Cappelli, Lucio
2
Dadfar, Hossein
2
Datta, Rabindranath
2
Dean, David
2
Edvardsson, Bo
2
Guglielmetti, Roberta
2
Gupta, Sumana
2
Lee, Yeong-Ran
2
Longbottom, David
2
Materla, Tejaswi
2
Mattia, Giovanni
2
Merli, Roberto
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Raharjo, Hendry
2
Renzi, Maria Francesca
2
Selim Ahmed
2
Shahin, Arash
2
Svensson, Göran
2
Wei, Jiahua
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Abosag, Ibrahim
1
Abrao, Ana Gloria
1
Abu Khait, Rawan
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
The TQM journal : the international review of organizational improvement
Total quality management & business excellence
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
125
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
62
Service business
60
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
53
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
more ...
less ...
Source
All
ECONIS (ZBW)
168
Showing
1
-
10
of
168
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
4
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
5
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
6
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
7
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
8
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
9
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->