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~isPartOf:"International journal of quality and service sciences"
~subject:"Beziehungsmarketing"
~subject:"Theory"
~subject:"United States"
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Search: subject:"Qualitätsmanagement"
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Beziehungsmarketing
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United States
Quality management
81
Qualitätsmanagement
81
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
12
Kundenzufriedenheit
12
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10
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9
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9
Consumer behaviour
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Organisatorischer Wandel
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Bibliometrics
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Lean management
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Barouch, Gilles
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1
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1
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1
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International journal of quality and service sciences
International journal of production research
123
International journal of productivity and quality management : IJPQM
60
International journal of quality & reliability management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of production economics
45
Europäische Hochschulschriften / 5
41
European journal of operational research : EJOR
37
Quality management journal : QMJ
33
Gabler Edition Wissenschaft
27
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
17
European journal of industrial engineering : EJIE
15
Health care management review : HCM review
13
International journal of six sigma and competitive advantage : IJSSCA
13
Product reliability, maintainability, and supportability handbook
13
Working paper / National Bureau of Economic Research, Inc.
12
Total quality management als Erfolgsstrategie
11
Global business and organizational excellence : a review of research & best practices
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of operations management
10
Springer eBook Collection / Business and Economics
10
Berichte aus der Betriebswirtschaft
9
Journal of business economics : JBE
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Benchmarking : an international journal ; BIJ
8
Journal of industrial engineering international
8
Journal of retailing and consumer services
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Gabler-Edition Wissenschaft
7
International journal of business excellence
7
International journal of contemporary hospitality management
7
International journal of hospitality management
7
International journal of services and operations management
7
Journal of the Operational Research Society
7
Managing service quality : MSQ ; an international journal
7
NBER working paper series
7
Qualitätsmanagement
7
SpringerLink / Bücher
7
Transportation research / E : an international journal
7
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ECONIS (ZBW)
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
4
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
5
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
6
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
7
Learning from criticisms of quality management
Barouch, Gilles
;
Kleinhans, Stéphane
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 201-216
Persistent link: https://www.econbiz.de/10011400693
Saved in:
8
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
9
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
10
Rethinking "quality" by classic grounded theory
Christiansen, Ólavur
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 199-210
Persistent link: https://www.econbiz.de/10009299625
Saved in:
1
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