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~isPartOf:"International journal of retail & distribution management"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
17
Relationship marketing
17
Einzelhandel
16
Retail trade
16
Online retailing
11
Online-Handel
11
Dienstleistungsqualität
9
Service quality
9
Satisfaction
6
Website
6
Comparison
4
Food retailing
4
Lebensmitteleinzelhandel
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USA
4
United States
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Vergleich
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Customer experience
3
Customer service
3
Kundenservice
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Loyalty
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Salespeople
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Verkaufspersonal
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Cluster analysis
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Clusteranalyse
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Cognition
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Customer value
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Denmark
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Dänemark
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E-commerce
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Electronic Commerce
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Emotion
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Frauen
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Gender
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Geschlecht
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Großbritannien
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Internet marketing
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Dholakia, Ruby R.
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1
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1
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International journal of retail & distribution management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
106
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
35
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1
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
2
Older consumers' TV shopping : emotions and satisfaction
Lim, Chae Mi
;
Kim, Youn-Kyung
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 292-307
Persistent link: https://www.econbiz.de/10011640121
Saved in:
3
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
4
Segmenting female consumers : high-involvement personal services
Milfelner, Borut
;
Vidergar Kikel, Tanja
;
Mumel, Damijan
; …
- In:
International journal of retail & distribution management
45
(
2017
)
5
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
Saved in:
5
Linking retailing experiences with life satifaction : the concept of story-type congruity with shopper's identity
Grzeskowiak, Stephan
;
Sirgy, M. Joseph
;
Foscht, Thomas
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 124-138
Persistent link: https://www.econbiz.de/10011552611
Saved in:
6
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
7
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
8
Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
Saved in:
9
Where do customer loyalties really lie, and why? : gender differences in store loyalty
Audrain-Pontevia, Anne-Françoise
;
Vanhuele, Marc
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 799-813
Persistent link: https://www.econbiz.de/10011615488
Saved in:
10
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
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