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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"USA"
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Search: subject:"Service quality"
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Konsumentenverhalten
USA
Dienstleistungsqualität
205
Service quality
205
Customer satisfaction
107
Kundenzufriedenheit
107
Consumer behaviour
73
Beziehungsmarketing
68
Relationship marketing
68
service quality
38
Dienstleistungssektor
31
Quality management
31
Qualitätsmanagement
31
Service industry
31
Customer service
26
Kundenservice
26
Beschwerdemanagement
23
Complaint management
23
Dienstleistung
22
India
22
Indien
22
Services
22
customer satisfaction
21
Gesundheitsversorgung
13
Gesundheitswesen
13
Health care
13
Health care system
13
service recovery
12
Dienstleistungsmarketing
11
Emotion
11
Mobile communications
11
Mobilkommunikation
11
Performance measurement
11
Performance-Messung
11
Services marketing
11
Customer value
10
E-commerce
10
Electronic Commerce
10
Kundenwert
10
Lieferantenmanagement
10
SERVQUAL
10
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Undetermined
28
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Article
81
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Article in journal
81
Aufsatz in Zeitschrift
81
Case study
1
Fallstudie
1
Language
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English
81
Author
All
McColl-Kennedy, Janet R.
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
2
Beatty, Sharon E.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Khare, Arpita
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Andreassen, Tor W.
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babakus, Emin
1
Babayof, Ladan
1
Baker, Julie
1
Banerjee, Madhumita
1
Barrutia, José M.
1
Bartl, Christopher
1
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Published in...
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International journal of services and operations management
Journal of service research : JSR
Journal of retailing and consumer services
240
International journal of hospitality management
207
Journal of business research : JBR
126
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
70
The service industries journal
68
Journal of travel and tourism marketing
67
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
40
Journal of air transport management
37
Journal of service management
34
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
Health care management review : HCM review
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of service research
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
81
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81
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1
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of
service
quality
and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
The impact of
service
quality
in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
4
Redefining
service
quality
scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
5
Measuring the
service
quality
of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
6
An empirical study on apparel retail
service
quality
and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
7
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
8
Importance of SERVQUAL dimensions in leveraging
service
quality
in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
9
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
Saved in:
10
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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