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~isPartOf:"International journal of services and standards"
~subject:"Airport management"
~subject:"Quality management"
~subject:"USA"
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Airport management
Quality management
USA
Qualitätsmanagement
20
Standardisierung
11
Standardization
11
Dienstleistungsqualität
10
Service quality
10
Gesundheitswesen
4
Health care system
4
Customer satisfaction
3
Kundenzufriedenheit
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service quality
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standards
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Essounga-Njan, Yvette
2
Prybutok, Victor R.
2
Ahn, Dukgeun
1
Antila, Jukka
1
Ashton, Triss
1
Belt, Pekka
1
Chadha, Suresh Kumar
1
Eom, Doyoung
1
Evangelopoulos, Nicholas
1
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1
George, Benjamin T.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Joshi, Pradeep
1
Karhu, Timo
1
Khorshidi, Hadi Akbarzade
1
Kuo, Hsiao-chiao
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Lee, Heejin
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Miller, Robert E.
1
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1
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International journal of services and standards
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
396
International journal of production research
353
Total quality management & business excellence
244
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
174
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
36
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
A Productivity Press book
32
European research studies
32
Gabler Edition Wissenschaft
32
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
20
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1
An analysis of the multiplicity of an international standard : the case of ISO pallet sizes
Eom, Doyoung
;
Lee, Heejin
;
Ahn, Dukgeun
- In:
International journal of services and standards
11
(
2016
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10011641322
Saved in:
2
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
3
Special issue: Healthcare management : quality and standards in a global world
Essounga-Njan, Yvette
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011409683
Saved in:
4
Systematic literature review of quality management in healthcare organisations : exploring and organising extant research using nVivo
Sharma, Vinay
;
Gupta, Nakul
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011409692
Saved in:
5
Healthcare management : do quality and standards vary based on national culture
Essounga-Njan, Yvette
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 72-88
Persistent link: https://www.econbiz.de/10011409729
Saved in:
6
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
7
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
8
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
9
ISO 9000 : is it panacea for small businesses in developing countries?
Singh, Gurmeet
;
Rustagi, Narendra K.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10009618025
Saved in:
10
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
Saved in:
1
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