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~isPartOf:"Journal of Asia Business Studies"
~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Employee retention"
~subject:"Job satisfaction"
~subject:"Marketing management"
~subject:"Marketingmanagement"
~subject:"Physical distribution"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Salespersons"
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Employee retention
Job satisfaction
Marketing management
Marketingmanagement
Physical distribution
Relationship marketing
Salespeople
149
Verkaufspersonal
149
Beziehungsmarketing
54
Selling
44
Verkauf
44
Consumer behaviour
34
Konsumentenverhalten
34
B-to-B-Marketing
24
Business-to-business marketing
24
Customer satisfaction
24
Kundenzufriedenheit
24
Einzelhandel
21
Retail trade
21
Arbeitsverhalten
18
Work behaviour
18
Sales
15
Arbeitsleistung
14
Dienstleistungsqualität
14
Job performance
14
Service quality
14
Customer service
13
Kundenservice
13
Leistungsmotivation
13
Lieferantenmanagement
13
Supplier relationship management
13
Work motivation
13
Arbeitszufriedenheit
12
Führungsstil
11
Leadership style
11
Mitarbeiterbindung
10
Motivation
10
Stress
10
Work stress
10
Emotion
9
Firm performance
9
Personality psychology
9
Persönlichkeitspsychologie
9
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Article
71
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Article in journal
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71
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English
71
Author
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Lam, Son K.
4
Wieseke, Jan
4
Homburg, Christian
3
Hughes, Douglas E.
3
Alavi, Sascha
2
Brown, Tom
2
Cron, William L.
2
DeCarlo, Thomas E.
2
Echchakoui, Saïd
2
Edmondson, Diane R.
2
Grewal, Dhruv
2
Habel, Johannes
2
Haumann, Till
2
Klarmann, Martin
2
Matthews, Lucy M.
2
Mikolon, Sven
2
Peterson, Robert M.
2
Poujol, Juliet F.
2
Rapp, Adam
2
Schmitz, Christian
2
Singh, Jagdip
2
Zablah, Alex R.
2
Agnihotri, Raj
1
Ahearne, Michael
1
Alnakhli, Hayam
1
Altman, Daniel
1
Andersson, Pernille K.
1
Andzulis, James "Mick"
1
Arditto, Luis
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Artis, Andrew B.
1
Askew, Matthew A
1
Bagozzi, Richard P.
1
Baldauf, Artur
1
Bande, Belen
1
Barnes, Donald C.
1
Beitelspacher, Lauren Skinner
1
Bellamkonda, Raja Shekhar
1
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Journal of Asia Business Studies
Journal of business-to-business marketing
Journal of retailing and consumer services
Journal of service research : JSR
Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
75
The journal of personal selling & sales management : JPSSM
65
Journal of business research : JBR
46
The journal of business & industrial marketing
31
Journal of personal selling & sales management
29
Journal of marketing
13
Journal of retailing
12
The service industries journal
10
Journal of business ethics : JOBE
9
European journal of marketing : EJM
8
Journal of strategic marketing
7
International journal of hospitality management
6
International journal of retail & distribution management
6
Journal of financial services marketing : JFSM
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of service research
6
Marketing intelligence & planning
6
Journal of managerial issues : JMI
5
Psychology & marketing
5
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of marketing theory and practice
4
Market : review for marketing theory and practice
4
The international review of retail, distribution and consumer research
4
The journal of services marketing
4
Australasian marketing journal
3
Business horizons
3
European journal of marketing
3
International journal of logistics : research and applications
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of marketing research : JMR
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service theory and practice
3
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ECONIS (ZBW)
71
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31
The role of identification in frontline employee decision-making
Di Mascio, Rita
;
Fatima, Johra
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
Saved in:
32
Customer query handling in sales interactions
Singh, Sunil
;
Marinova, Detelina
;
Singh, Jagdip
;
Evans, …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
Saved in:
33
Impact of CRM technology on sales process behaviors : empirical results from US, Europe, and Asia
Rodriguez, Michael
;
Peterson, Robert M.
;
Krishnan, …
- In:
Journal of business-to-business marketing
25
(
2018
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011847802
Saved in:
34
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
35
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
36
Double-loop sales adaptation : a conceptual model and an empirical investigation
Viio, Paul
;
Nordin, Fredrik
- In:
Journal of business-to-business marketing
24
(
2017
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10011735903
Saved in:
37
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
38
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
39
Relationship between sales force reputation and customer behavior : role of experiential value added by sales force
Echchakoui, Saïd
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 54-66
Persistent link: https://www.econbiz.de/10011433763
Saved in:
40
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands : the moderating role of country of salesperson
Choi, Yu Hua
;
Choo, Ho Jung
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 99-106
Persistent link: https://www.econbiz.de/10011434102
Saved in:
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