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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Services marketing quarterly"
~subject:"Customer integration"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer integration
Customer satisfaction
United Kingdom
Dienstleistungsqualität
196
Service quality
196
Kundenzufriedenheit
112
Consumer behaviour
84
Konsumentenverhalten
84
Beziehungsmarketing
66
Relationship marketing
66
Service Quality
23
service quality
21
Dienstleistungssektor
19
Service industry
19
Viet Nam
18
Vietnam
18
Customer Satisfaction
15
Higher education institution
15
Hochschule
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Dienstleistungsmarketing
14
Kundenservice
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Services marketing
14
Brand management
12
Markenführung
12
Dienstleistung
11
Gesundheitsversorgung
11
Health care
11
Services
11
customer satisfaction
11
Emotion
10
India
10
Indien
10
satisfaction
10
Arbeitszufriedenheit
9
Electronic Banking
9
Electronic banking
9
Financial audit
9
Job satisfaction
9
Satisfaction
9
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Article
117
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117
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English
117
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Choi, Beom Joon
2
Febrilia, Ika
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Ha Nam Khanh Giao
2
Herstein, Ram
2
Lobo, Antonio
2
Mulyono, Hardi
2
Pramono, Rudy
2
Quach, Sara
2
Rizan, Mohamad
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Van Dat Tran
2
Wibowo, Agus
2
Abdussakir, Abdussakir
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Akob, Muhammad
1
Al Idrus, Salim
1
Al Idrus, Shofiyah
1
Al-Amri, Hanin Abdulrhman
1
Alam, Naushad
1
Ali, Alisha
1
Ali, Md. Julfikar
1
Ambrose, Scott C.
1
Amin, Grace
1
Amin, Muslim
1
Ari Warokka
1
Arrivabene, Lorena Silva
1
Badawi, Badawi
1
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1
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1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bergera, Ron
1
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Journal of Asian finance, economics and business : JAFEB
Services marketing quarterly
Journal of retailing and consumer services
225
International journal of hospitality management
217
Journal of business research : JBR
153
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
115
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
International journal of quality and service sciences
59
Journal of service research : JSR
57
Cogent business & management
56
International journal of services and operations management
56
Journal of service management
54
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of service research
31
Journal of strategic marketing
30
Journal of the Academy of Marketing Science
30
International journal of services and operations management : IJSOM
29
Journal of hospitality and tourism insights
27
Journal of service theory and practice : JSTP
27
Psychology & marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
117
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
6
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
7
Hedonic shopping motivation and impulse buying : the effect of website quality on customer satisfaction
Widagdo, Bambang
;
Roz, Kenny
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012692348
Saved in:
8
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
9
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
10
The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
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