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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
~subject:"Tourism industry"
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Customer satisfaction
Tourism industry
Kundenzufriedenheit
298
Dienstleistungsqualität
149
Service quality
149
Consumer behaviour
93
Konsumentenverhalten
93
Beziehungsmarketing
82
Relationship marketing
82
Holiday behaviour
69
Urlaubsverhalten
69
Airline
53
Fluggesellschaft
53
Tourism
42
Tourismus
42
Airport
28
Flughafen
28
Tourism marketing
28
Tourismusmarketing
28
Tourismuswirtschaft
28
USA
25
United States
25
Beschwerdemanagement
24
Complaint management
24
Emotion
24
Air passenger transport
23
Air transport
23
Luftverkehr
23
Passagierluftverkehr
23
satisfaction
22
Quality management
21
Qualitätsmanagement
21
Viral marketing
21
Virales Marketing
21
Customer service
20
Kundenservice
20
customer satisfaction
20
Arbeitszufriedenheit
19
Job satisfaction
19
Taiwan
18
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Sirgy, M. Joseph
6
Homburg, Christian
5
Fornell, Claes
4
Lee, Choong-Ki
4
Petrick, James F.
4
Bošnjak, Michael
3
Gomes, Carlos Francisco
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Prayag, Girish
3
Ribeiro, Manuel Alector
3
So, Kevin Kam Fung
3
Wieseke, Jan
3
Yu, Grace B.
3
Assaker, Guy
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Chen, Ning
2
Choi, Miju
2
Crotts, John C.
2
Del Chiappa, Giacomo
2
Finsterwalder, Jörg
2
Gursoy, Dogan
2
Hosany, Sameer
2
Hsu, Cathy H. C.
2
Huang, Yinghua
2
Hwang, Yoo Hee
2
Keiningham, Timothy
2
King, Ceridwyn
2
Larivière, Bart
2
Law, Chun Hung Roberts
2
Lee, JungHoon
2
Li, Xiang
2
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Australian and New Zealand Marketing Academy
1
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Journal of air transport management
Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
298
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1
Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
Saved in:
2
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
3
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
4
Wage inequality : its impact on customer satisfaction and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
5
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
6
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
7
Babymoon tourism : co-creating well-being for traveling mothers
Vespestad, May-Kristin
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
6
,
pp. 1277-1289
Persistent link: https://www.econbiz.de/10014295316
Saved in:
8
The impact of self-congruity and evaluation of the place on WOM : perspectives of tourism destination residents
Šegota, Tina
;
Chen, Ning
;
Golja, Tea
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012880658
Saved in:
9
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
10
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
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