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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
~subject:"USA"
~type:"article"
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Search: "Customer relationship management"
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Preismanagement
USA
Beziehungsmarketing
149
Relationship marketing
149
Dienstleistungsqualität
68
Service quality
68
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
61
Kundenzufriedenheit
61
Dienstleistungssektor
24
Service industry
24
Airline
23
Fluggesellschaft
23
Customer service
17
Kundenservice
17
Customer value
16
Kundenwert
16
Dienstleistung
15
Services
15
Customer integration
13
Kundenintegration
13
Beschwerdemanagement
12
Complaint management
12
Dienstleistungsmarketing
12
Services marketing
12
Air transport
11
Luftverkehr
11
United States
11
Lieferantenmanagement
10
Supplier relationship management
10
Air passenger transport
9
Arbeitsverhalten
9
Confidence
9
Passagierluftverkehr
9
Vertrauen
9
Viral marketing
9
Virales Marketing
9
Work behaviour
9
Emotion
8
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Article in journal
19
Aufsatz in Zeitschrift
19
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English
19
Author
All
Bolton, Ruth N.
2
Brodie, Roderick J.
2
Hollebeek, Linda D.
2
Rafaeli, Anat
2
Altman, Daniel
1
Andreassen, Tor W.
1
Auh, Seigyoung
1
Basak, Ecem
1
Basso, Kenny
1
Beatty, Sharon E.
1
Calder, Bobby J.
1
Calisir, Fethi
1
Calisir, Nese
1
Carvajal-Trujillo, Elena
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Dawes, John
1
Doorn, Jenny van
1
Doucet, Lorna
1
Eisingerich, Andreas B
1
Escobar-Rodríguez, Tomás
1
Fox, Gavin L.
1
Frank, Felix
1
Friend, Scott B.
1
Gemmel, Paul
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Harrison, Mary P.
1
Holtom, Brooks C.
1
Huang, Ming-Hui
1
Ilić, Ana
1
Iyer, Bala
1
Jurić, Biljana
1
Lee, Wayne C.
1
Lervik-Olsen, Line
1
Libai, Barak
1
Liu, Yeyi
1
Macey, William H.
1
Malshe, Avinash
1
Malthouse, Edward C.
1
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Journal of air transport management
Journal of service research : JSR
Journal of retailing and consumer services
23
International journal of hospitality management
22
Journal of business research : JBR
21
The journal of services marketing
20
Journal of revenue and pricing management
16
Journal of the Academy of Marketing Science
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of marketing
13
Services marketing quarterly
12
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Harvard-Business-Manager : das Wissen der Besten
8
Journal of travel and tourism marketing
8
Psychology & marketing
8
The journal of business & industrial marketing
8
Academy of Management journal : AMJ
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Production and operations management : an international journal of the Production and Operations Management Society
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
European journal of operational research : EJOR
6
Journal of marketing management : MM
6
Manufacturing & service operations management : M & SOM
6
The journal of personal selling & sales management : JPSSM
6
Transportation research / E : an international journal
6
European journal of marketing : EJM
5
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of production economics
5
International journal of production research
5
Journal of business & economics research
5
Journal of business ethics : JOBE
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
The international review of retail, distribution and consumer research
5
The service industries journal
5
Business horizons
4
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ECONIS (ZBW)
19
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19
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1
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
4
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
5
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
6
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
7
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
8
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
Saved in:
9
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
10
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
Saved in:
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