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~isPartOf:"Journal of business market management : jbm"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer orientation"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"Kundenorientierung"
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Customer orientation
Lieferantenmanagement
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
42
Konsumentenverhalten
42
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
22
Privatkundengeschäft
22
Supplier relationship management
14
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Banking
7
Brand image
7
Customer value
7
Kundenwert
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Banking industry
5
Emotion
5
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Article
18
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1
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19
Aufsatz in Zeitschrift
19
Collection of articles of several authors
1
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1
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English
19
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Babakus, Emin
1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
Brun, Isabelle
1
Chandler, Jennifer D.
1
Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Esterik-Plasmeijer, Pauline W. J. van
1
Gruen, Thomas W.
1
Gummesson, Evert
1
Heinonen, Kristina
1
Hofstetter, Joerg S.
1
Houjeir, Roudaina
1
Kimasheva, Maria
1
Krebs, Alexander
1
Line, Ricard
1
Lähteenmaki, Ilkka
1
Mathieu, Anne
1
Mele, Cristina
1
Mishra, Vishal
1
Nygaard, Arne
1
Nätti, Satu
1
Paul, Rik
1
Pick, Doreén
1
Ponnam, Abhilash
1
Pousa, Claudio
1
Raaij, Willem Fred van
1
Rajaobelina, Lova
1
Rese, Mario
1
Sengupta, Aditi Sarkar
1
Ulvnes, Arne M.
1
Vaithianathan, Sridhar
1
Vargo, Stephen L.
1
Welling, Michael
1
Wieland, Heiko
1
Wilke, Annika
1
Yavas, Ugur
1
Yeh, Ying-Pin
1
Yoo, Jaewon
1
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Published in...
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Journal of business market management : jbm
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
222
The journal of business & industrial marketing
116
Journal of business research : JBR
103
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
28
The journal of services marketing
23
Journal of strategic marketing
22
Journal of marketing
21
SpringerLink / Bücher
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Gabler Edition Wissenschaft
16
International journal of hospitality management
16
International journal of production economics
16
Journal of retailing and consumer services
16
Springer eBook Collection / Business and Economics
14
The service industries journal
14
European journal of marketing : EJM
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Service business
12
Journal of personal selling & sales management
11
Marketing intelligence & planning
11
Neue betriebswirtschaftliche Forschung : Nbf
10
Services marketing quarterly
10
International journal of procurement management
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of logistics management
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
European journal of marketing
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
International business review : the official journal of the European International Business Academy
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of business ethics : JOBE
7
Basler Schriften zum Marketing
6
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ECONIS (ZBW)
19
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19
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
3
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
4
Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
Saved in:
5
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
6
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
7
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
8
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
9
How to recover trust in the banking industry? : a game theory approach to empirical analyses of bank and corporate customer relationships
Dahlstrom, Robert
;
Nygaard, Arne
;
Kimasheva, Maria
; …
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 268-278
Persistent link: https://www.econbiz.de/10010387146
Saved in:
10
Boosting customer orientation through coaching : a Canadian study
Pousa, Claudio
;
Mathieu, Anne
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 60-81
Persistent link: https://www.econbiz.de/10010252723
Saved in:
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