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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of organizational change management"
~isPartOf:"Journal of service research"
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Search: subject:"Robot"
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Robot
39
Roboter
39
Artificial intelligence
19
Künstliche Intelligenz
19
Consumer behaviour
14
Konsumentenverhalten
14
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Automation
8
Automatisierung
8
Dienstleistungssektor
6
Service industry
6
Technischer Fortschritt
6
Technological change
6
Customer satisfaction
5
Emotion
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Innovation
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Kundenzufriedenheit
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Robotics
5
Robots
5
artificial intelligence
4
service robots
4
Beziehungsmarketing
3
Dienstleistung
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Digitalisierung
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Digitization
3
Human Resource Management
3
Industry 4.0
3
Innovation adoption
3
Innovation management
3
Innovationsakzeptanz
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Innovationsmanagement
3
Personalmanagement
3
Relationship marketing
3
Service robot
3
Service robots
3
Services
3
anthropomorphism
3
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41
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English
41
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Ballestar, María Teresa
2
Baudier, Patricia
2
Belanche, Daniel
2
Casaló, Luis V.
2
Flavián Blanco, Carlos
2
McLeay, Fraser
2
Obesso, María Mercedes de
2
Sainz, Jorge
2
Song, Christina Soyoung
2
Bao, Qun
1
Barron, Katelin
1
Becker, Marc
1
Belk, Russell W.
1
Boissieu, Élodie de
1
Bolton, Lisa E.
1
Brengman, Malaika
1
Böhm, Robert
1
Carrero Márquez, Oliver
1
Chang, Woojung
1
Chen, Yifei
1
Chiao, Benjamin
1
Choi, Sungwoo
1
Chou, Shih Yung
1
De Saille, Stevienna
1
Deng, Xun
1
Dennis, Alan
1
Doorn, Jenny van
1
Duhachek, Adam
1
Díaz-Chao, Ángel
1
Döngül, Esra Sipahi
1
Edwards, David J.
1
El-Gohary, Hatem
1
Erdmann, Anett
1
Fan, Hua
1
Fang, Shujie
1
Fernandes, Teresa
1
Filieri, Raffaele
1
Foti, Lianne
1
Fox, Alexa K.
1
Fox, Joseph D.
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Journal of business research : JBR
Journal of organizational change management
Journal of service research
International journal of production research
85
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
European journal of operational research : EJOR
29
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Journal of retailing and consumer services
16
Journal of service management
16
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
Electronic markets : EM ; the international journal of electronic commerce and business media
11
International journal of production economics
11
Journal of hospitality marketing & management
11
Journal of emerging technologies in Accounting
10
Tourism management perspectives : TMP
10
The service industries journal
9
Economics letters
8
Service business
8
Tourism management : research, policies, practice
8
Economics of innovation and new technology
7
International journal of technology management : IJTM
7
Economic modelling
6
European journal of industrial engineering : EJIE
6
Journal of service theory and practice
6
Journal of travel and tourism marketing
6
Research policy : policy, management and economic studies of science, technology and innovation
6
Technology audit and production reserves
6
IEEE transactions on engineering management : EM
5
Journal of securities operations & custody
5
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
5
Marketing letters : a journal of research in marketing
5
New technology, work and employment
5
Psychology & marketing
5
Transportation science
5
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
5
Benchmarking : an international journal ; BIJ
4
European research studies
4
International journal of accounting information systems
4
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ECONIS (ZBW)
41
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1
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41
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date (oldest first)
1
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
4
The blame shift :
robot
service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
Partner or servant? : the influence of
robot
role positioning on consumers' brand evaluations
Teng, Lefa
;
Sun, Chuluo
;
Chen, Yifei
;
Lever, Michael W.
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556466
Saved in:
6
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
8
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
9
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
10
Paradox in the making : toward a theory of utility maximization in human-commercial
robot
interactions
Chou, Shih Yung
;
Barron, Katelin
;
Ramser, Charles
- In:
Journal of organizational change management
36
(
2023
)
7
,
pp. 1144-1162
Persistent link: https://www.econbiz.de/10014474648
Saved in:
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