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~isPartOf:"Journal of business research : JBR"
~subject:"Deutschland"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Subject
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Deutschland
Lieferantenmanagement
Beziehungsmarketing
644
Relationship marketing
644
Consumer behaviour
357
Konsumentenverhalten
357
Customer satisfaction
143
Kundenzufriedenheit
143
Brand management
137
Markenführung
137
Dienstleistungsqualität
108
Service quality
108
Brand image
102
Markenimage
102
Social Web
92
Social web
92
Customer integration
86
Kundenintegration
85
Supplier relationship management
82
Brand
73
Markenartikel
69
Internet marketing
65
Online-Marketing
65
Customer value
54
Kundenwert
54
Einzelhandel
46
Retail trade
46
Emotion
45
Marketing management
45
Marketingmanagement
45
Innovation
44
Confidence
38
Vertrauen
38
Beschwerdemanagement
37
Complaint management
37
Online retailing
37
Online-Handel
37
Social media
35
B-to-B-Marketing
34
Business-to-business marketing
34
Loyalty
34
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Online availability
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Undetermined
68
Free
2
Type of publication
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Article
84
Type of publication (narrower categories)
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Article in journal
Übersichtsarbeit
Aufsatz in Zeitschrift
84
Conference paper
1
Konferenzbeitrag
1
Language
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English
84
Author
All
Naudé, Peter
3
Zaefarian, Ghasem
3
Chang, Woojung
2
Ehret, Michael
2
Gupta, Shivam
2
Henneberg, Stephan
2
Hermes, Jan
2
Leischnig, Alexander
2
Mora Cortez, Roberto
2
Mousavi, Sahar
2
Sharma, Piyush
2
Wang, Yonggui
2
Zhang, Leinan
2
Abbasi, Faramarz
1
Adame-Sánchez, Consolación
1
Alexander, Matthew
1
Almoraish, Ahmed
1
Anarelli, Tales Neves
1
Archer-Brown, Chris
1
Arens, Zachary G.
1
Arnold, Todd J.
1
Ashley, Christy
1
Ashman, Rachel
1
Autry, Chad W.
1
Badrinarayanan, Vishag
1
Bag, Surajit
1
Balboni, Bernardo
1
Baraldi, Enrico
1
Barisson, Paulo
1
Beheshti, Hooshang M.
1
Belhadi, Amine
1
Benkhati, Imane
1
Beręsewicz, Maciej
1
Biemans, Wim
1
Blasco-Arcas, Lorena
1
Bock, Dora E.
1
Bonnici, Joseph
1
Boyd, D. Eric
1
Briggs, Elten
1
Brown, Brian P.
1
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Published in...
All
Journal of business research : JBR
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
108
Journal of business-to-business marketing
40
Journal of the Academy of Marketing Science
26
Journal of marketing
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Journal of strategic marketing
21
Jahrbuch der Absatz- und Verbrauchsforschung
19
The journal of services marketing
19
Die Bank
17
International journal of production economics
14
Journal of retailing and consumer services
14
Handelsforschung
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Marketing : ZFP ; journal of research and management
13
The service industries journal
13
Die Betriebswirtschaft : DBW
12
Journal of personal selling & sales management
11
Journal of service research : JSR
11
Marketing intelligence & planning
11
Service business
11
Services marketing quarterly
10
The international journal of bank marketing : IJBM
10
International journal of procurement management
9
Journal of business economics : JBE
9
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
8
International journal of hospitality management
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Marketing theory
8
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
8
The international journal of logistics management
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of project management : the journal of The International Project Management Association
7
Journal of customer behaviour
7
Asia Pacific journal of marketing and logistics
6
Harvard-Business-Manager : das Wissen der Besten
6
International business review : the official journal of the European International Business Academy
6
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ECONIS (ZBW)
84
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84
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1
A dynamic, relational approach to B2B customer experience : a customer-centric perspective from a longitudinal investigation
Gounaris, Spiros
;
Almoraish, Ahmed
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014550954
Saved in:
2
The role of services in creating brand loyalty for B2B manufacturers
Raddats, Chris
;
Roper, Stuart
;
Ashman, Rachel
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014549097
Saved in:
3
Technology readiness of B2B firms and AI-based
customer
relationship
management
capability for enhancing social sustainability performance
Muhammad Sabbir Rahman
;
Bag, Surajit
;
Gupta, Shivam
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013534254
Saved in:
4
The maturity of relationship management and firm performance : a step toward relationship management middle-range theory
Deszczyński, Bartosz
;
Beręsewicz, Maciej
- In:
Journal of business research : JBR
135
(
2021
),
pp. 358-372
Persistent link: https://www.econbiz.de/10012647878
Saved in:
5
A network perspective on resource interaction : past, present and future
Baraldi, Enrico
;
Harrison, Debbie
;
Kask, Johan
; …
- In:
Journal of business research : JBR
172
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014547413
Saved in:
6
Relational exchanges in the sales domain : a review and research agenda through the lens of commitment-trust theory of relationship marketing
Badrinarayanan, Vishag
;
Ramachandran, Indu
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014551991
Saved in:
7
AI and digitalization in relationship management : impact of adopting AI-embedded CRM system
Chatterjee, Sheshadri
;
Chaudhuri, Ranjan
;
Vrontis, Demetris
- In:
Journal of business research : JBR
150
(
2022
),
pp. 437-450
Persistent link: https://www.econbiz.de/10013365740
Saved in:
8
"Good times - bad times" : relationship marketing through business cycles
Mora Cortez, Roberto
;
Johnston, Wsley J.
;
Ehret, Michael
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014332158
Saved in:
9
Reappraising the roles of review valence and conflict in online relationships
Liu, Ran
;
Ford, John B.
;
Zhang, Weiyong
;
Bonnici, Joseph
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383191
Saved in:
10
Compensating for interpersonal relationships with brand relationships : a two-dimensional view
Jang, Eunyoung
;
Arens, Zachary G.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014229199
Saved in:
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