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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Theorie"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Germany
Theorie
Beziehungsmarketing
647
Relationship marketing
647
Consumer behaviour
358
Konsumentenverhalten
358
Customer satisfaction
143
Kundenzufriedenheit
143
Brand management
137
Markenführung
137
Service quality
108
Brand image
102
Markenimage
102
Social Web
92
Social web
92
Customer integration
86
Kundenintegration
85
Lieferantenmanagement
83
Supplier relationship management
83
Brand
73
Markenartikel
69
Internet marketing
65
Online-Marketing
65
Customer value
54
Kundenwert
54
Einzelhandel
46
Retail trade
46
Emotion
45
Marketing management
45
Marketingmanagement
45
Innovation
44
Beschwerdemanagement
38
Complaint management
38
Confidence
38
Vertrauen
38
Online retailing
37
Online-Handel
37
Social media
35
B-to-B-Marketing
34
Business-to-business marketing
34
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Balaji, M. S.
5
Gustafsson, Anders
3
Arnold, Todd J.
2
Babin, Barry J.
2
Choi, Sunmee
2
Floh, Arne
2
Hutzinger, Clemens
2
Kasper-Brauer, Kati
2
Krishnan, Balaji C.
2
Leischnig, Alexander
2
Lervik-Olsen, Line
2
Mahr, Dominik
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
Teck Ming Tan
2
Thornton, Sabrina C.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Woisetschläger, David
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Abbasi, Faramarz
1
Abney, Alexandra K.
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
Akter, Shahriar
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Alhouti, Sarah
1
Ali, Faizan
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Andreu, Luisa
1
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Journal of business research : JBR
Journal of retailing and consumer services
184
SpringerLink / Bücher
119
International journal of hospitality management
117
The journal of services marketing
100
Gabler Edition Wissenschaft
87
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
54
Journal of service research : JSR
51
Services marketing quarterly
50
Springer eBook Collection / Business and Economics
49
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
46
Service business
42
Journal of service management
39
European journal of operational research : EJOR
38
Europäische Hochschulschriften / 5
33
Journal of service research
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of the Academy of Marketing Science
29
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
28
The international journal of bank marketing : IJBM
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Jahrbuch der Absatz- und Verbrauchsforschung
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Handelsforschung
23
Journal of marketing
23
Marketing intelligence & planning
23
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
23
Journal of air transport management
22
Journal of business economics : JBE
22
Managing service quality : MSQ ; an international journal
22
Die Bank
21
International journal of services and operations management
21
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ECONIS (ZBW)
116
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan
;
Salo, Jari
;
Aspara, Jaakko
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
Saved in:
3
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
4
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
5
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
6
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
7
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
8
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
9
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
10
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
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