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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Brand image"
~subject:"Personal banking"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Brand image
Personal banking
Relationship marketing
Beziehungsmarketing
156
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
68
Service quality
68
Consumer behaviour
55
Konsumentenverhalten
55
Quality management
26
Qualitätsmanagement
26
Financial services
21
Finanzdienstleistung
21
Bank
16
Confidence
15
Taiwan
15
Vertrauen
15
customer satisfaction
13
Electronic Banking
12
Electronic banking
12
service quality
11
Customer value
10
Kundenwert
10
Privatkundengeschäft
10
loyalty
10
Bank marketing
9
Bankmarketing
9
E-commerce
9
Electronic Commerce
9
Betriebliche Wertschöpfung
8
Customer service
8
Kundenservice
8
Markenimage
8
Product quality
8
Produktqualität
8
Value creation
8
Corporate reputation
7
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7
Firmenimage
7
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55
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Article
152
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4
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Aufsatz in Zeitschrift
Article in journal
156
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5
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5
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4
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4
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2
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English
156
Author
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Marimon, Frederic
4
Casadesús, Martí
3
Murthi, B. P. S.
3
Petnji Yaya, Luc Honore
3
Rajaobelina, Lova
3
Yang, Ching-chow
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Chen, Ching-fu
2
Chen, Hui-ju
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Durkin, Mark
2
Harrison, Tina
2
Ku, Edward C. S.
2
Liang, Chiung-ju
2
Maas, Peter
2
Narteh, Bedman
2
Pantouvakis, Angelos
2
Pitt, Leyland F.
2
Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
2
Shahin, Arash
2
Shams, Ghazal
2
Steffes, Erin M.
2
Abdullateef, Aliyu Olayemi
1
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
1
Al-dweeri, Rami M. O. O.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Alonso-Almeida, M. Mar
1
Altarifi, Shadi
1
Amorim, Marlene
1
Ansell, Jake
1
Arcand, Manon
1
Aspara, Jaakko
1
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Journal of financial services marketing : JFSM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
644
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
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ECONIS (ZBW)
156
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156
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1
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
2
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
3
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
4
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Saved in:
5
The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
Murthi, B. P. S.
;
Girju, Marina
;
Steffes, Erin
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 11-20
Persistent link: https://www.econbiz.de/10012059997
Saved in:
6
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
7
Study on
customer
relationship
management
activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
8
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
9
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
10
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
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