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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Dienstleistungsqualität
Beziehungsmarketing
135
Relationship marketing
131
Consumer behaviour
76
Konsumentenverhalten
76
Kundenzufriedenheit
64
Service quality
56
Brand management
24
Markenführung
24
Customer integration
23
Kundenintegration
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Emotion
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Lieferantenmanagement
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Supplier relationship management
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Brand image
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Confidence
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Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Satisfaction
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Marketingmanagement
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Internet marketing
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Online-Marketing
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Le Nguyen Hau
4
Pham Ngoc Thuy
3
Ahn, Jinwoo
2
Cheng, Pei-chu
2
Davoud Nikbin
2
Ishak Ismail
2
Lee, Chia-chi
2
Lee, Donhee
2
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Malliga Marimuthu
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1
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1
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1
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1
Becker, Marc
1
Bideh, Alireza Ziaei
1
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1
Bloemer, Johanna M.
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Service business
Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Services marketing quarterly
59
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
International journal of electronic customer relationship management : IJECRM
36
Psychology & marketing
36
Journal of service research
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of hospitality and tourism insights
23
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ECONIS (ZBW)
80
OLC EcoSci
2
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
3
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
6
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
7
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
8
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
9
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
10
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
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