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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
184
Relationship marketing
184
Consumer behaviour
97
Customer satisfaction
77
Kundenzufriedenheit
77
Dienstleistungsqualität
74
Service quality
74
Customer integration
23
Dienstleistungssektor
23
Kundenintegration
23
Service industry
23
Customer service
19
Kundenservice
19
Customer value
17
Beschwerdemanagement
16
Complaint management
16
Emotion
16
Hotel industry
16
Hotellerie
16
USA
16
United States
16
Viral marketing
16
Virales Marketing
16
Dienstleistung
14
Services
14
Confidence
13
Gastronomie
13
Restaurant industry
13
Vertrauen
13
loyalty
13
Brand management
12
Dienstleistungsmarketing
12
Markenführung
12
Services marketing
12
Brand image
11
Markenimage
11
customer satisfaction
11
Arbeitsverhalten
10
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Undetermined
66
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Article
113
Book / Working Paper
1
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Article in journal
114
Aufsatz in Zeitschrift
114
Collection of articles of several authors
1
Sammelwerk
1
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English
114
Author
All
Kim, Eojina
4
Tanford, Sarah
4
Tang, Liang
4
Hanks, Lydia
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Raab, Carola
3
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Dong, Beibei
2
Doorn, Jenny van
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Hyun, Sunghyup Sean
2
Kim, Woo Gon
2
Lee, Seonjeong
2
Lemon, Katherine N.
2
Miao, Li
2
Mittal, Vikas
2
Parasuraman, A.
2
Rafaeli, Anat
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
So, Kevin Kam Fung
2
Sweeney, Jillian C.
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Ye, Shun
2
Zou, Shaoming
2
Abrahams, Alan
1
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research : JSR
Journal of retailing and consumer services
475
Journal of business research : JBR
402
International journal of hospitality management
176
Industrial marketing management : the international journal for industrial and high-tech firms
135
The journal of services marketing
129
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
83
The service industries journal
81
Journal of strategic marketing
79
Cogent business & management
77
International journal of contemporary hospitality management
76
Psychology & marketing
76
Journal of hospitality marketing & management
74
Journal of retailing
73
Asia Pacific journal of marketing and logistics
71
Journal of marketing
70
Journal of travel and tourism marketing
69
Journal of service management
62
SpringerLink / Bücher
61
Marketing intelligence & planning
59
The journal of business & industrial marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
Tourism management : research, policies, practice
53
Services marketing quarterly
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
International journal of retail & distribution management
49
Service business
47
The international journal of bank marketing : IJBM
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
International journal of electronic marketing and retailing : IJEMR
39
Business horizons
38
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ECONIS (ZBW)
114
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114
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1
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation
Ye, Shun
;
Chen, Siyu
;
Paek, Soyon
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 328-353
Persistent link: https://www.econbiz.de/10014230017
Saved in:
4
Enhancing hotel guest corporate social responsibility-advocacy behaviors through hedonic benefits
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 375-394
Persistent link: https://www.econbiz.de/10014230022
Saved in:
5
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
6
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
7
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
8
Assessing the impact of brand equity and demographic characteristics on brand loyalty : the mediating role played by customer experience in United Arab Emirates' hotel industry
Nuseir, Mohammed T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
5
,
pp. 905-922
Persistent link: https://www.econbiz.de/10013257065
Saved in:
9
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
10
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
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