//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Daunt, Kate L."
~person:"Seger-Guttmann, Tali"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 14 applied filters
Year of publication
From:
To:
Subject
All
Auslandsverlagerung
Consumer behaviour
Einzelhandel
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
15
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
11
Kundenzufriedenheit
11
Cross-cultural management
4
Retail trade
4
Cross-cultural competence
3
Customer service
3
Dienstleistung
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kundenservice
3
Services
3
Beziehungsmarketing
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Dienstleistungssektor
2
Gastronomie
2
Gender
2
Geschlecht
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Relationship marketing
2
Restaurant industry
2
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
18
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
19
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
Chinese
Author
All
Daunt, Kate L.
Seger-Guttmann, Tali
Sharma, Piyush
Mattila, Anna S.
14
Miao, Li
6
Tanford, Sarah
6
Jang, Soocheong
5
Klaus, Philipp
5
Magnini, Vincent P.
5
Raab, Carola
5
Wong, IpKin Anthony
5
Wu, Luorong
5
Hanks, Lydia
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Kim, Eojina
4
Law, Rob
4
Lee, Seonjeong
4
Line, Nathaniel D.
4
Liu, Matthew Tingchi
4
Luk, Sherriff T. K.
4
Rosenbaum, Mark
4
Tang, Liang
4
Yang, Wan
4
Back, Ki-joon
3
Chen, Ivy S. N.
3
Chi, Christina Geng-Qing
3
Edvardsson, Bo
3
Han, Heesup
3
Kim, Namwoon
3
Li, Mimi
3
Liu, Qing
3
Lu, Lu
3
Min, Hyounae
3
Namkung, Young
3
Neale, Larry
3
Noone, Breffni M.
3
Oh, Haemoon
3
Poddar, Amit
3
Roberts, Chris
3
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The journal of services marketing
Journal of business research : JBR
9
Journal of retailing and consumer services
9
European journal of marketing : EJM
5
Marketing intelligence & planning
5
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
European journal of marketing
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of euromarketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Services marketing quarterly
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
3
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
4
Commentary: vulnerable consumers in service settings
Rosenbaum, Mark
;
Seger-Guttmann, Tali
;
Giraldo, Mario
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
Saved in:
5
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
6
Understanding vulnerable, stigmatized, and marginalized consumers in service settings
Rosenbaum, Mark
(
ed.
);
Seger-Guttmann, Tali
(
ed.
); …
-
2017
Persistent link: https://www.econbiz.de/10011742608
Saved in:
7
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
8
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
9
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
10
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->