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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer relationship management"
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Subject
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Dienstleistungsqualität
Beziehungsmarketing
175
Relationship marketing
175
Consumer behaviour
95
Konsumentenverhalten
95
Customer satisfaction
83
Kundenzufriedenheit
83
Service quality
56
Hotel industry
39
Hotellerie
39
Holiday behaviour
35
Urlaubsverhalten
35
Tourism marketing
30
Tourismusmarketing
30
Brand image
24
Markenimage
24
Brand management
22
Markenführung
22
Tourism
22
Tourismus
21
Customer integration
20
Destination management
20
Destinationsmanagement
20
Kundenintegration
20
Tourism industry
20
Tourismuswirtschaft
20
Emotion
17
Social Web
17
Social web
17
Gastronomie
16
Restaurant industry
16
Viral marketing
15
Virales Marketing
15
Betriebliche Wertschöpfung
13
Internet marketing
13
Online-Marketing
13
Value creation
13
Customer value
12
Kundenwert
12
Beschwerdemanagement
11
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Undetermined
47
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Article
56
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Article in journal
Aufsatz in Zeitschrift
56
Case study
1
Fallstudie
1
Language
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English
56
Author
All
Su, LuJun
3
Cai, Ruiying
2
Kim, Woo Gon
2
Koritos, Christos
2
Lee, Jin-soo
2
Miao, Li
2
So, Kevin Kam Fung
2
Tanford, Sarah
2
Akamavi, Raphaël K.
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Berry, Riley
1
Boon Liat Cheng
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chen, Li-fei
1
Chen, Sandy C.
1
Chen, Shuixia
1
Chen, Xiaohong
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Cole, Shu Tian
1
Cui, Yuanyuan
1
Daunt, Kate L.
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Gao, Baojun
1
González-Mansilla, Óscar
1
Gou, Xunjie
1
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Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Tourism management : research, policies, practice
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
56
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56
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
3
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
4
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
5
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
6
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
7
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
8
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
9
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
10
How and when servant leadership promotes service innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
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