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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
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Search: subject:"Service quality"
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Consumer behaviour
Qualitätsmanagement
Dienstleistungsqualität
74
Service quality
74
Customer satisfaction
44
Kundenzufriedenheit
44
Konsumentenverhalten
38
Beziehungsmarketing
27
Relationship marketing
27
Gastronomie
20
Restaurant industry
20
Hotel industry
17
Hotellerie
17
Beschwerdemanagement
10
Complaint management
10
Gastgewerbe
10
Hospitality industry
10
Tourism
9
Tourismus
9
Holiday behaviour
8
Hospital
8
Krankenhaus
8
USA
8
United States
8
Urlaubsverhalten
8
service quality
8
Tourism marketing
7
Tourismusmarketing
7
customer satisfaction
7
Customer service
6
Kundenservice
6
Arbeitsverhalten
5
Emotion
5
Tourism employees
5
Tourism industry
5
Tourismusberufe
5
Tourismuswirtschaft
5
Work behaviour
5
hospitality
5
loyalty
5
satisfaction
5
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25
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Article
38
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38
Aufsatz in Zeitschrift
38
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English
38
Author
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Mattila, Anna S.
3
Han, Heesup
2
Hanks, Lydia
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Miao, Li
2
Raab, Carola
2
Wong, IpKin Anthony
2
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Berry, Riley
1
Bogicevic, Vanja
1
Boksberger, Philipp
1
Boon Liat Cheng
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chi, Christina Geng-Qing
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Clemes, Michael D.
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Gan, Christopher
1
Green, Alison
1
Gursoy, Dogan
1
Hiram Ting
1
Hu, Hsin-Hui Hu
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Ji, Mingjie
1
Jovanovic, Verka
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Kawon Kathy
1
Kim, Mi Ran
1
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Published in...
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
239
International journal of hospitality management
207
Journal of business research : JBR
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
121
The journal of services marketing
109
Journal of hospitality marketing & management
85
The TQM journal : the international review of organizational improvement
84
International journal of contemporary hospitality management
83
International journal of quality & reliability management
74
International journal of productivity and quality management : IJPQM
73
The service industries journal
73
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Quality management journal : QMJ
63
Total quality management & business excellence
62
Cogent business & management
59
International journal of quality and service sciences
52
International journal of services and operations management
51
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of service management
35
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
31
The international journal of bank marketing : IJBM
30
International journal of business information systems : IJBIS
29
Journal of strategic marketing
27
Psychology & marketing
27
International journal of production research
26
Journal of service research
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Benchmarking : an international journal ; BIJ
22
Journal of internet commerce
22
Auditing : a journal of practice & theory
21
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ECONIS (ZBW)
38
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38
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
5
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
6
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
7
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
8
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
9
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
10
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
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