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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Dienstleistungsqualität
74
Service quality
74
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
27
Relationship marketing
27
Gastronomie
20
Restaurant industry
20
Hotel industry
17
Hotellerie
17
Beschwerdemanagement
10
Complaint management
10
Gastgewerbe
10
Hospitality industry
10
Tourism
9
Tourismus
9
Holiday behaviour
8
Hospital
8
Krankenhaus
8
USA
8
United States
8
Urlaubsverhalten
8
service quality
8
Tourism marketing
7
Tourismusmarketing
7
customer satisfaction
7
Customer service
6
Kundenservice
6
Arbeitsverhalten
5
Emotion
5
Tourism employees
5
Tourism industry
5
Tourismusberufe
5
Tourismuswirtschaft
5
Work behaviour
5
hospitality
5
loyalty
5
satisfaction
5
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74
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74
Aufsatz in Zeitschrift
74
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English
74
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Mattila, Anna S.
3
Sparks, Beverley
3
Han, Heesup
2
Hanks, Lydia
2
Hsu, Maxwell K.
2
Kim, Woo Gon
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Lynn, Michael
2
Mathe, Kimberly
2
Miao, Li
2
Ok, Chihyung
2
Raab, Carola
2
Ro, Heejung
2
Ryu, Kisang
2
So, Kevin Kam Fung
2
Wang, Ying
2
Wong, IpKin Anthony
2
Albus, Heidi
1
Alexandris, Kostas
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Batista, Fernando
1
Berry, Riley
1
Bogicevic, Vanja
1
Boksberger, Philipp
1
Boon Liat Cheng
1
Borchgrevink, Carl. P.
1
Bradley, Graham L.
1
Breiter Terry, Deborah
1
Brown, Denise M.
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
Chan, Andrew
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chen, Yonghong
1
Chi, Christina Geng-Qing
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
293
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
74
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
3
Destination image, sport event quality, and behavioral intentions : the cases of three World Sambo Championships
Milovanović, Ivana
;
Matić, Radenko
;
Alexandris, Kostas
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
7
,
pp. 1150-1169
Persistent link: https://www.econbiz.de/10012592358
Saved in:
4
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
5
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
8
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
9
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
Saved in:
10
The council on hotel, restaurant, and institutional education : an evolution from the foundation to the promise
Moreo, Patrick J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
5
,
pp. 809-811
Persistent link: https://www.econbiz.de/10012591885
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