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~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
235
Relationship marketing
235
Consumer behaviour
140
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Kundenzufriedenheit
126
Dienstleistungsqualität
116
Service quality
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customer satisfaction
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Leisen Pollack, Birgit
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Journal of hospitality and tourism insights
Journal of hospitality marketing & management
Services marketing quarterly
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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ECONIS (ZBW)
126
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
The relationships among social media communication, brand equity and satisfaction in a tourism destination : the case of Danang city, Vietnam
Hue Kim Thi Nguyen
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1187-1210
Persistent link: https://www.econbiz.de/10014526859
Saved in:
4
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
5
Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty
Omo-Obas, Promise
;
Anning-Dorson, Thomas
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2222-2240
Persistent link: https://www.econbiz.de/10014446042
Saved in:
6
The role of customer orientation in creating customer value in fast-food restaurants
Helal, Mohamed Youssef Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2359-2381
Persistent link: https://www.econbiz.de/10014446374
Saved in:
7
Multidimensional value of customers' mobile service experiences in the food service context
Kwon, Jookyung
;
Yu, Hoyeol
;
Ahn, Jiseon
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 912-927
Persistent link: https://www.econbiz.de/10014363988
Saved in:
8
Precedence analysis of customer engagement dimensions for tourism destinations : an evidence-based modeling using RIDIT-GRA approach
Kumar, Navin
;
Panda, Rajeev Kumar
;
Prakash, K. C.
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 928-946
Persistent link: https://www.econbiz.de/10014363990
Saved in:
9
Modeling self-identification, memorable tourism experience, overall satisfaction and destination loyalty : empirical evidence from small island destinations
Kahraman, Onur Cuneyt
;
Cifci, Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 1001-1023
Persistent link: https://www.econbiz.de/10014363995
Saved in:
10
Evaluating visitor-therapist relationship in Indian spa and wellness resorts
Mishra, Dibya Nandan
;
Panda, Rajeev Kumar
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2433-2461
Persistent link: https://www.econbiz.de/10014446443
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