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~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Konsumentenverhalten
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
67
Dienstleistungsqualität
62
Kundenzufriedenheit
62
Service quality
62
USA
12
United States
12
Customer integration
11
Customer service
11
Kundenintegration
11
Kundenservice
11
Lieferantenmanagement
11
Supplier relationship management
11
loyalty
11
Beschwerdemanagement
10
Brand management
10
Complaint management
10
Confidence
10
Markenführung
10
Vertrauen
10
satisfaction
10
Brand image
9
Markenimage
9
customer satisfaction
9
Dienstleistungsmarketing
8
Services marketing
8
customer loyalty
8
Betriebliche Wertschöpfung
7
Customer value
7
Dienstleistungssektor
7
Einzelhandel
7
Gastronomie
7
Holiday behaviour
7
Internet marketing
7
Kundenwert
7
Online-Marketing
7
Restaurant industry
7
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2
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Article
84
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84
Aufsatz in Zeitschrift
84
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English
84
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Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Mattila, Anna S.
2
Panda, Rajeev Kumar
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Tran, Trang P.
2
Acikgoz, Fulya
1
Aggarwal, Praveen
1
Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
Akhavan, Afarin
1
Aksu, Akın
1
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1
Alcántara-Pilar, Juan Miguel
1
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1
Amaad, Hafiz
1
Amin, Muslim
1
Amoako, George Kofi
1
Ampountolas, Apostolos
1
Anning-Dorson, Thomas
1
Arrivabene, Lorena Silva
1
Badar, Sarah (Imran)
1
Bafrouei, Seyed Aliasghar Tabatabaei
1
Baloglu, Dennis
1
Baloglu, Seyhmus
1
Banerjee, Shubhomoy
1
Barrio-García, Salvador del
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
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1
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1
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1
Bosma, Maarten
1
Caber, Meltem
1
Caesar, Livingstone Divine
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
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Published in...
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Journal of hospitality and tourism insights
Services marketing quarterly
Journal of retailing and consumer services
505
Journal of business research : JBR
401
International journal of hospitality management
211
The journal of services marketing
162
The journal of product & brand management
99
The service industries journal
98
Journal of hospitality marketing & management
93
Journal of the Academy of Marketing Science
90
Journal of travel and tourism marketing
88
The journal of brand management : an international journal
87
International journal of contemporary hospitality management
86
Industrial marketing management : the international journal for industrial and high-tech firms
85
Cogent business & management
83
Psychology & marketing
82
Asia Pacific journal of marketing and logistics
81
Journal of strategic marketing
78
Tourism management : research, policies, practice
74
Journal of retailing
72
Journal of service management
69
Journal of service research : JSR
68
Journal of marketing
66
European journal of marketing : EJM
61
The international review of retail, distribution and consumer research
60
Service business
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Marketing intelligence & planning
57
International journal of retail & distribution management
53
International journal of internet marketing and advertising : IJIMA
52
SpringerLink / Bücher
51
The international journal of bank marketing : IJBM
51
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
International journal of electronic customer relationship management : IJECRM
49
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
47
The journal of business & industrial marketing
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of retail and distribution management
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
International journal of electronic marketing and retailing : IJEMR
41
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ECONIS (ZBW)
84
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
The COVID-19 pandemic and repurchase intention in building brand engagement in the airline industry
Shabankareh, Mohammadjavad
;
Hamzavi, Jagangir
; …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
1
,
pp. 626-650
Persistent link: https://www.econbiz.de/10014467565
Saved in:
5
The relationships among social media communication, brand equity and satisfaction in a tourism destination : the case of Danang city, Vietnam
Hue Kim Thi Nguyen
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1187-1210
Persistent link: https://www.econbiz.de/10014526859
Saved in:
6
From user behavior to subscription sales : an insight into e-book platform leveraging customer segmentation and A/B testing
Hashemian, Farid
;
Maleki, Negar
;
Zeinali, Yasser
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 153-181
Persistent link: https://www.econbiz.de/10014566256
Saved in:
7
The impact of utilitarian, social and hedonic values on hotel booking mobile app engagement and loyalty : a comparison of generational cohorts
Vayghan, Saeed
;
Baloglu, Dennis
;
Baloglu, Seyhmus
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 1990-2011
Persistent link: https://www.econbiz.de/10014445538
Saved in:
8
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
9
Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty
Omo-Obas, Promise
;
Anning-Dorson, Thomas
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2222-2240
Persistent link: https://www.econbiz.de/10014446042
Saved in:
10
Revealing the factors of re-patronage intention : true behavioral insights in hotel customers
Badar, Sarah (Imran)
;
Waheed, Ajmal
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2317-2338
Persistent link: https://www.econbiz.de/10014446372
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