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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fink, Klaus-J."
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 14 applied filters
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Subject
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Beziehungsmarketing
29
Relationship marketing
29
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
7
Service quality
7
Kundenbindungsprogramm
6
Loyalty program
6
Unternehmen
5
loyalty
5
Beziehungsmanagement
4
Hotel industry
4
Hotellerie
4
Kundenmanagement
4
Marketing
4
Produktempfehlung
4
Switching behaviour
4
Viral marketing
4
Virales Marketing
4
Wechselverhalten
4
Brand image
3
Customer acquisition
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundengewinnung
3
Kundenintegration
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Wahrnehmung
3
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Undetermined
20
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Article
23
Book / Working Paper
7
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Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatzsammlung
1
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English
24
German
6
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fink, Klaus-J.
Fu, Xiaoxiao
Kozak, Metin
Tanford, Sarah
Han, Heesup
22
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Kim, Wansoo
9
Homburg, Christian
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Wieseke, Jan
6
Wong, IpKin Anthony
6
Yu, Jongsik
6
Houston, Mark B.
5
Kumar, Vikas
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Qu, Hailin
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Ahn, Jiseon
4
Busser, James A.
4
Eggert, Andreas
4
Fang, Eric
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Gustafsson, Anders
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
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Published in...
All
Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
4
Journal of business research : JBR
3
Journal of service research : JSR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
European journal of marketing : EJM
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Springer eBook Collection / Business and Economics
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
30
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
9
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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