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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Grewal, Rajdeep"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 14 applied filters
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Subject
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Beziehungsmarketing
32
Relationship marketing
32
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
12
Kundenzufriedenheit
12
Kundenbindungsprogramm
6
Loyalty program
6
Lieferantenmanagement
5
Supplier relationship management
5
loyalty
5
B-to-B-Marketing
4
Business-to-business marketing
4
Dienstleistungsqualität
4
Einzelhandel
4
Hotel industry
4
Hotellerie
4
Perception
4
Retail trade
4
Service quality
4
Switching behaviour
4
Wahrnehmung
4
Wechselverhalten
4
Brand image
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
business-to-business marketing
3
reward programs
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Brand management
2
Customer relationships
2
Customer service
2
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Undetermined
19
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Article
30
Book / Working Paper
2
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Article in journal
30
Aufsatz in Zeitschrift
30
Language
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English
30
German
2
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Grewal, Rajdeep
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
22
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Kim, Wansoo
9
Homburg, Christian
8
Neslin, Scott A.
7
Verhoef, Peter C.
7
Ramkissoon, Haywantee
6
Wieseke, Jan
6
Wong, IpKin Anthony
6
Yu, Jongsik
6
Line, Nathaniel D.
5
Mavondo, Felix
5
Okumus, Fevzi
5
Qu, Hailin
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Ahn, Jiseon
4
Busser, James A.
4
Fang, Eric
4
Fink, Klaus-J.
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
Kim, Insin
4
Kumar, Vikas
4
Lee, Jin-soo
4
Lemon, Katherine N.
4
Lilien, Gary L.
4
Mattila, Anna S.
4
Moon, Hyoungeun
4
Pauwels, Koen
4
Roggeveen, Anne L.
4
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Published in...
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Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of service research
3
Marketing letters : a journal of research in marketing
3
European journal of marketing : EJM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Kundenmanagement
1
Legends in marketing
1
MIT sloan management review
1
Marketing Letters
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Review of marketing research
1
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ECONIS (ZBW)
32
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Within-seller and buyer-seller network structures and key account profitability
Gupta, Aditya
;
Kumar, Alok
;
Grewal, Rajdeep
;
Lilien, Gary L.
- In:
Journal of marketing
83
(
2019
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10012175847
Saved in:
7
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
8
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
9
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
10
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
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