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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Online-Marketing"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
Customer satisfaction
Einzelhandel
Online-Marketing
Social web
Relationship marketing
317
Consumer behaviour
178
Konsumentenverhalten
178
Kundenzufriedenheit
122
Dienstleistungsqualität
111
Service quality
111
Brand management
58
Markenführung
58
Customer integration
45
Kundenintegration
45
Social Web
45
Brand image
42
Markenimage
42
Hotel industry
38
Hotellerie
38
Brand
36
Markenartikel
35
Internet marketing
29
Gastronomie
27
Restaurant industry
27
Confidence
24
Vertrauen
24
Viral marketing
24
Virales Marketing
24
Beschwerdemanagement
22
Complaint management
22
Betriebliche Wertschöpfung
20
Dienstleistungssektor
20
Service industry
20
Value creation
20
Customer value
18
Emotion
18
Kundenwert
18
Retail trade
17
Customer experience
16
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316
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1
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317
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317
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1
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1
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English
317
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Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Hollebeek, Linda D.
4
Jaakkola, Elina
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Merrilees, Bill
4
Dewnarain, Senika
3
Gil Saura, Irene
3
Hammerschmidt, Maik
3
Han, Heesup
3
Jin, Naehyun Paul
3
Keiningham, Timothy
3
Kim, Peter Beomcheol
3
Leckie, Civilai
3
Lee, Seonjeong
3
Lim, Weng Marc
3
Line, Nathaniel D.
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
O'Connor, Peter
3
Okumus, Fevzi
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Amenuvor, Fortune Edem
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Bang, Nguyen
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Buoye, Alexander
2
Busser, James A.
2
Casidy, Riza
2
Fisk, Raymond P.
2
Gallarza, Martina G.
2
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Published in...
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Journal of hospitality marketing & management
Journal of service management
Marketing intelligence & planning
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
261
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
99
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
317
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317
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
3
Sustainable customer relationship management
Ferrer-Estévez, Maria
;
Chalmeta, Ricardo
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 244-262
Persistent link: https://www.econbiz.de/10014253353
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
6
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
7
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
8
Effects of customer relationship management on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
9
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
10
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
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