//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Bank
Customer satisfaction
Internet marketing
Beziehungsmarketing
201
Relationship marketing
201
Kundenzufriedenheit
116
Dienstleistungsqualität
110
Service quality
110
Consumer behaviour
105
Konsumentenverhalten
105
Hotel industry
43
Hotellerie
43
Quality management
27
Qualitätsmanagement
27
Gastronomie
24
Restaurant industry
24
Brand image
21
Markenimage
21
customer loyalty
21
Brand management
20
Markenführung
20
customer satisfaction
20
loyalty
20
service quality
19
Viral marketing
18
Virales Marketing
18
Beschwerdemanagement
17
Complaint management
17
Taiwan
17
satisfaction
17
Confidence
15
Vertrauen
15
Hospital
14
Krankenhaus
14
Social Web
14
Social web
14
Gastgewerbe
13
Hospitality industry
13
Customer service
12
Dienstleistungssektor
12
Kundenservice
12
Service industry
12
more ...
less ...
Online availability
All
Undetermined
72
Free
1
Type of publication
All
Article
119
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
122
Aufsatz in Zeitschrift
122
Collection of articles of several authors
3
Sammelwerk
3
Conference paper
2
Konferenzbeitrag
2
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
122
Author
All
Marimon, Frederic
3
Yang, Ching-chow
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Casadesús, Martí
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Petnji Yaya, Luc Honore
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Shahin, Arash
2
Tanford, Sarah
2
Thurasamy Ramayah
2
Šerić, Maja
2
Abdullateef, Aliyu Olayemi
1
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Al-dweeri, Rami M. O. O.
1
Ali Eliwa, Rasha
1
Alonso-Almeida, M. Mar
1
Aydin, Gökhan
1
Ažman, Slavko
1
Bahar, Reyhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Barai, Parama
1
Başgöze, Pınar
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bernardo, Merce
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
295
Journal of business research : JBR
205
International journal of hospitality management
142
The journal of services marketing
113
The service industries journal
82
Industrial marketing management : the international journal for industrial and high-tech firms
62
Journal of travel and tourism marketing
62
Cogent business & management
58
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
The international journal of bank marketing : IJBM
57
Journal of strategic marketing
56
International journal of internet marketing and advertising : IJIMA
47
Journal of service management
47
Services marketing quarterly
47
Asia Pacific journal of marketing and logistics
46
International journal of electronic customer relationship management : IJECRM
46
Journal of service research : JSR
46
Journal of the Academy of Marketing Science
46
Service business
43
International journal of electronic marketing and retailing : IJEMR
41
Marketing intelligence & planning
41
The journal of business & industrial marketing
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
The journal of product & brand management
38
The TQM journal : the international review of organizational improvement
37
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Psychology & marketing
35
Journal of marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The journal of brand management : an international journal
30
European journal of marketing : EJM
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Journal of service research
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
International journal of business information systems : IJBIS
28
more ...
less ...
Source
All
ECONIS (ZBW)
122
Showing
1
-
10
of
122
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
5
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
6
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
7
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
8
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
9
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->