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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Brand"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
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Search: subject:"Beziehungsmarketing"
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Bank
Brand
Customer satisfaction
Krankenhaus
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
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Viral marketing
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Virales Marketing
16
customer loyalty
14
loyalty
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Beschwerdemanagement
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Complaint management
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Gastgewerbe
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Social Web
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Markenartikel
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satisfaction
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Customer integration
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Kundenintegration
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customer satisfaction
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service quality
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Holiday behaviour
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73
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Mavondo, Felix
3
Ramkissoon, Haywantee
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Busser, James A.
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Lim, Weng Marc
2
O'Connor, Peter
2
Okumus, Fevzi
2
Prentice, Catherine
2
Qu, Hailin
2
Shulga, Lenna V.
2
Tanford, Sarah
2
Tang, Liang
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
Chai, Elena
1
Cham Tat Huei
1
Chang, Wen
1
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1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
304
Journal of business research : JBR
214
International journal of hospitality management
150
The journal of services marketing
112
The service industries journal
76
The journal of product & brand management
73
The journal of brand management : an international journal
70
International journal of contemporary hospitality management
67
Journal of travel and tourism marketing
61
Cogent business & management
60
The international journal of bank marketing : IJBM
58
Journal of strategic marketing
56
Tourism management : research, policies, practice
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Asia Pacific journal of marketing and logistics
50
Journal of service management
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of service research : JSR
46
Services marketing quarterly
46
Psychology & marketing
43
Service business
43
International journal of electronic customer relationship management : IJECRM
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of the Academy of Marketing Science
39
European journal of marketing : EJM
38
Marketing intelligence & planning
38
The TQM journal : the international review of organizational improvement
37
The journal of business & industrial marketing
37
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of marketing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
SpringerLink / Bücher
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Journal of financial services marketing : JFSM
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of bank marketing
25
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ECONIS (ZBW)
73
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
5
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
6
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
7
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
8
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
9
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Relational energy and co-creation : effects on hospitality stakeholders' wellbeing
Shulga, Lenna V.
;
Busser, James A.
;
Chang, Wen
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 1026-1047
Persistent link: https://www.econbiz.de/10013459489
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