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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
~subject:"Krankenhaus"
~subject:"Viral marketing"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Internet marketing
Krankenhaus
Viral marketing
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
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Markenimage
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Virales Marketing
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customer loyalty
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loyalty
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Beschwerdemanagement
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Complaint management
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satisfaction
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customer satisfaction
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service quality
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Mavondo, Felix
5
Ramkissoon, Haywantee
5
Dewnarain, Senika
3
O'Connor, Peter
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Busser, James A.
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Mattila, Anna S.
2
Okumus, Fevzi
2
Prentice, Catherine
2
Qu, Hailin
2
Shulga, Lenna V.
2
Tanford, Sarah
2
Šerić, Maja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
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Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
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1
Cham Tat Huei
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Journal of hospitality marketing & management
Journal of retailing and consumer services
308
Journal of business research : JBR
220
International journal of hospitality management
151
The journal of services marketing
119
The service industries journal
83
International journal of contemporary hospitality management
67
Industrial marketing management : the international journal for industrial and high-tech firms
66
Journal of travel and tourism marketing
65
Cogent business & management
60
Tourism management : research, policies, practice
59
Journal of strategic marketing
58
The international journal of bank marketing : IJBM
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service research : JSR
53
Journal of the Academy of Marketing Science
50
Journal of service management
49
International journal of electronic customer relationship management : IJECRM
48
International journal of internet marketing and advertising : IJIMA
48
Asia Pacific journal of marketing and logistics
47
Services marketing quarterly
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
44
International journal of electronic marketing and retailing : IJEMR
41
The journal of business & industrial marketing
41
The journal of product & brand management
41
SpringerLink / Bücher
39
The TQM journal : the international review of organizational improvement
38
Psychology & marketing
37
Marketing intelligence & planning
36
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of marketing
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
European journal of marketing : EJM
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The journal of brand management : an international journal
31
International journal of business information systems : IJBIS
30
Journal of retailing
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
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ECONIS (ZBW)
80
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
4
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
7
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
8
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
9
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
10
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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