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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Employee retention"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Employee retention
Kundenzufriedenheit
Tourism employees
Customer satisfaction
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
94
Konsumentenverhalten
94
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
64
Hotellerie
64
Arbeitszufriedenheit
47
Job satisfaction
47
Gastronomie
34
Restaurant industry
34
Emotion
23
Beschwerdemanagement
20
Complaint management
20
Mitarbeiterbindung
20
Arbeitsverhalten
18
Hospital
18
Krankenhaus
18
Tourismusberufe
18
Work behaviour
18
satisfaction
18
service quality
18
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Arbeitskräfte
16
Workforce
16
Customer service
13
Gastgewerbe
13
Holiday behaviour
13
Hospitality industry
13
Kundenservice
13
Urlaubsverhalten
13
job satisfaction
13
Brand image
12
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1
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Article
175
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Article in journal
175
Aufsatz in Zeitschrift
175
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English
175
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Han, Heesup
5
Kim, Peter Beomcheol
5
Karatepe, Osman M.
4
Kim, Mi Ran
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Huang, Songshan
3
Knutson, Bonnie J.
3
Okumus, Fevzi
3
Prayag, Girish
3
Prentice, Catherine
3
Qu, Hailin
3
Al-Hawari, Mohd Ahmad
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Bani-Melhem, Shaker
2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Hsiao, Aaron
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
2
Miao, Li
2
Mostafa Rasoolimanesh, S.
2
O'Connor, Peter
2
Okumus, Bendegul
2
Ouyang, Zhe
2
Quratulain, Samina
2
Ramkissoon, Haywantee
2
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Journal of hospitality marketing & management
International journal of hospitality management
472
Journal of retailing and consumer services
420
Journal of business research : JBR
329
International journal of contemporary hospitality management
196
The service industries journal
195
The journal of services marketing
193
Tourism management : research, policies, practice
188
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
166
Cogent business & management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
102
Tourism management perspectives : TMP
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of air transport management
92
Journal of service research : JSR
89
Service business
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
85
The international journal of human resource management
80
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
75
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of Asian finance, economics and business : JAFEB
72
Journal of the Academy of Marketing Science
72
Journal of service management
71
Journal of strategic marketing
70
Journal of vocational behavior
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
67
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
60
Journal of hospitality and tourism insights
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Journal of retailing
55
Global business review
54
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ECONIS (ZBW)
175
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175
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
4
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
5
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
8
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
9
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
10
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
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