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~isPartOf:"Journal of hospitality marketing & management"
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Search: subject:"Customer satisfaction"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
96
Service quality
96
Consumer behaviour
91
Konsumentenverhalten
91
Beziehungsmarketing
64
Relationship marketing
64
Hotel industry
46
Hotellerie
46
Gastronomie
34
Restaurant industry
34
Beschwerdemanagement
20
Complaint management
20
Emotion
19
satisfaction
18
service quality
18
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Arbeitszufriedenheit
15
Job satisfaction
15
Customer service
13
Holiday behaviour
13
Hospital
13
Krankenhaus
13
Kundenservice
13
Urlaubsverhalten
13
Brand image
12
Gastgewerbe
12
Hospitality industry
12
Markenimage
12
Brand management
11
Internet marketing
11
Markenführung
11
Online-Marketing
11
customer loyalty
10
loyalty
10
Taiwan
9
service failure
9
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Article
153
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Aufsatz in Zeitschrift
153
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English
153
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Han, Heesup
4
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Kim, Mi Ran
3
Prayag, Girish
3
Qu, Hailin
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Fan, Alei
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Hsiao, Aaron
2
Huang, Songshan
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
Liu, Chih-Hsing
2
Ma, Emily
2
Mattila, Anna S.
2
Mavondo, Felix
2
Miao, Li
2
Mostafa Rasoolimanesh, S.
2
O'Connor, Peter
2
Okumus, Fevzi
2
Ouyang, Zhe
2
Prentice, Catherine
2
Ramkissoon, Haywantee
2
Ro, Heejung
2
Sharifi, Seyed Shahin
2
Tanford, Sarah
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
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Journal of hospitality marketing & management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
International journal of contemporary hospitality management
140
International Journal of Bank Marketing
109
European Journal of Marketing
108
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
153
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153
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1
Effect of value co-creation on
customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
4
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
5
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
6
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
7
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
8
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
9
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
10
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
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